Luxury Jet Concierge & Client Experience Lead

Magellan Jets; Quincy (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Vacation & Sick time

Company holidays

Medical insurance

Dental & Vision

401(k) match

Employee Assistance Program

Job summary

Magellan Jets in Quincy, MA is seeking a Client Experience Consultant to manage day-to-day client interactions and tailor flight experiences to individual preferences, ensuring safety and seamless service across every trip.

The role emphasizes delivering world-class service, coordinating ground transportation, catering, and special requests, and maintaining proactive communication with clients and colleagues.

Qualifications

• 1–3 years of customer service experience.
• Bachelor’s degree preferred.
• Experience in hotel or luxury brand environment is a plus.

Responsibilities

• Uphold high standards of customer service in every interaction.
• Maintain regular, prompt communication with clients.
• Coordinate ground transportation, catering, and special requests.
• Ensure safety and quality of flights.
• Collaborate across departments to deliver seamless service.
• Support travel itineraries and changes promptly.
• Monitor active flights and assist with deviations.
• Adhere to client service contract standards.

Skills

Customer service

Hospitality

Luxury brand experience

Communication

Education

Bachelor’s degree

Job description

Magellan Jets in Quincy, MA is seeking a Client Experience Consultant to manage day-to-day client interactions and tailor flight experiences to individual preferences, ensuring safety and seamless service across every trip.

The role emphasizes delivering world-class service, coordinating ground transportation, catering, and special requests, and maintaining proactive communication with clients and colleagues.