Luxury In-Room Dining Concierge & Sales

Salamander Middleburg; Middleburg (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off & Holiday Pay

Complimentary Employee Meals

Resort Discounts on Dining, Spa & Stys

Paid Parental Leave

Career Development & Advancement

Work at Forbes Five-Star luxury resort

Job summary

Salamander Middleburg in Middleburg, Virginia, is seeking an In-Room Dining Telephone Sales Attendant cross-trained as a Server. This full-time role handles In-Room Dining orders with professionalism, driving revenue through menu knowledge and personalized service.

As part of Forbes Five-Star hospitality, you will join a team committed to exceptional guest experiences, precision, and luxury service throughout the resort.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Experience in hospitality, call center, or guest services preferred.
• Excellent communication and customer service skills.
• Basic computer proficiency and ability to learn hotel systems.
• Able to multitask and stay organized in a fast-paced environment.
• Flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Answer guest calls and process In-Room Dining orders accurately.
• Provide menu recommendations and accommodate substitutions or special requests.
• Use suggestive selling techniques to maximize revenue.
• Enter orders accurately and coordinate with culinary and service teams.
• Maintain records of guest orders and transactions.
• Respond to guest inquiries about menus, services, and resort amenities.
• Ensure orders are delivered according to service standards.
• Support the In-Room Dining team with additional duties as needed.

Skills

Customer service

Communication

Multitasking

Computer literacy

Learning hotel systems

Flexibility

Availability evenings/weekends/holidys

Education

High school diploma or equivalent

Job description

Salamander Middleburg in Middleburg, Virginia, is seeking an In-Room Dining Telephone Sales Attendant cross-trained as a Server. This full-time role handles In-Room Dining orders with professionalism, driving revenue through menu knowledge and personalized service.

As part of Forbes Five-Star hospitality, you will join a team committed to exceptional guest experiences, precision, and luxury service throughout the resort.