In-Room Dining Telephone Sales Attendant.

Salamander Resort & Spa; Middleburg (VA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

Paid Time Off & Holiday Pay

Complimentary Employee Meals

Resort Discounts on Dining, Spa & Stae

Job summary

Salamander Middleburg in Middleburg, VA, seeks an In-Room Dining Telephone Sales Attendant cross-trained as a Server to deliver exemplary guest service and drive revenue through menu knowledge and personalized service.

The role emphasizes accuracy, hospitality excellence, and the ability to manage orders in a fast-paced luxury resort environment. Forbes Five-Star standards guide daily operations and guest interactions.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Experience in hospitality, restaurant, call center, guest service, or F&B preferred.
• Strong communication and customer service skills.
• Basic computer proficiency and ability to learn hotel systems.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Answer guest calls and process In-Room Dining orders accurately.
• Provide menu recommendations and assist guests with selections.
• Utilize suggestive selling to enhance guest experience and revenue.
• Enter orders accurately and coordinate with culinary/service teams.
• Maintain detailed records of guest orders and transactions.
• Respond professionally to inquiries about menus, services, and amenities.
• Ensure orders are delivered per Salamander and Forbes Five-Star standards.
• Support In-Room Dining with additional duties as assigned.

Skills

Strong communication

Customer service

Multitasking

Computer literacy

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Middleburg, VA, US

3 days ago Requisition ID: 1894

In-Room Dining Telephone Sales Attendant (cross-trained as Server)

Salamander Middleburg | Middleburg, VA | Full-Time

Join Our Team

At Salamander Middleburg, hospitality is more than a job - it's a passion. As a Forbes Triple Five-Star resort, we seek service professionals who take pride in creating exceptional guest experiences, building meaningful relationships, and delivering personalized luxury service. If you are committed to excellence and thrive in a collaborative, guest-focused environment, we invite you to join our award-winning team.

Nestled in the rolling hills of Virginia's wine and equestrian country, Salamander Middleburg is recognized for its exceptional service, luxury accommodations, and commitment to developing talented hospitality professionals.

Position Summary

The In-Room Dining Telephone Sales Attendant is responsible for creating exceptional guest experiences by handling food and beverage orders with professionalism, accuracy, and attention to detail. This role serves as the primary point of contact for guests ordering In-Room Dining and plays an important role in driving revenue through menu knowledge and personalized service. Cross-trained as a Server.

Key Responsibilities

• Answer guest calls and process In-Room Dining food and beverage orders accurately.
• Provide menu recommendations and assist guests with selections, substitutions, and special requests.
• Utilize suggestive selling techniques to enhance the guest experience and maximize revenue.
• Enter orders accurately and communicate effectively with culinary and service teams.
• Maintain detailed records of guest orders and transactions.
• Respond professionally to guest inquiries regarding menus, services, and resort amenities.
• Ensure all orders are delivered according to Salamander and Forbes Five-Star service standards.
• Support the In-Room Dining team with additional operational duties as assigned. Cross-trained as a Server.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Previous hospitality, restaurant, call center, guest service, or food and beverage experience preferred.
• Strong communication and customer service skills.
• Basic computer proficiency and ability to learn hotel systems.
• Ability to multitask and remain organized in a fast-paced environment.

Why Salamander?

• Competitive Pay
• 401(k) with Company Match
• Paid Time Off & Holiday Pay
• Complimentary Employee Meals
• Resort Discounts on Dining, Spa & Stays
• Work at one of the nation's premier Forbes Five-Star luxury resorts

Join a team where excellence is celebrated, service is an art, and every guest interaction creates a memorable experience.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.