In-Room Dining Telephone Sales Attendant.

Salamander Middleburg; Middleburg (VA); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive Pay

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off & Holiday Pay

Complimentary Employee Meals

Resort Discounts on Dining, Spa & Stys

Paid Parental Leave

Career Development & Advancement

Work at Forbes Five-Star luxury resort

Résumé du poste

Salamander Middleburg in Middleburg, Virginia, is seeking an In-Room Dining Telephone Sales Attendant cross-trained as a Server. This full-time role handles In-Room Dining orders with professionalism, driving revenue through menu knowledge and personalized service.

As part of Forbes Five-Star hospitality, you will join a team committed to exceptional guest experiences, precision, and luxury service throughout the resort.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Experience in hospitality, call center, or guest services preferred.
• Excellent communication and customer service skills.
• Basic computer proficiency and ability to learn hotel systems.
• Able to multitask and stay organized in a fast-paced environment.
• Flexible schedule, including evenings, weekends, and holidays.

Responsabilités

• Answer guest calls and process In-Room Dining orders accurately.
• Provide menu recommendations and accommodate substitutions or special requests.
• Use suggestive selling techniques to maximize revenue.
• Enter orders accurately and coordinate with culinary and service teams.
• Maintain records of guest orders and transactions.
• Respond to guest inquiries about menus, services, and resort amenities.
• Ensure orders are delivered according to service standards.
• Support the In-Room Dining team with additional duties as needed.

Connaissances

Customer service

Communication

Multitasking

Computer literacy

Learning hotel systems

Flexibility

Availability evenings/weekends/holidys

Formation

High school diploma or equivalent

Description du poste

In-Room Dining Telephone Sales Attendant (cross-trained as Server)

Salamander Middleburg | Middleburg, VA | Full-Time

Join Our Team

At Salamander Middleburg, hospitality is more than a job—it's a passion. As a Forbes Triple Five-Star resort, we seek service professionals who take pride in creating exceptional guest experiences, building meaningful relationships, and delivering personalized luxury service. If you are committed to excellence and thrive in a collaborative, guest-focused environment, we invite you to join our award-winning team.

Nestled in the rolling hills of Virginia's wine and equestrian country, Salamander Middleburg is recognized for its exceptional service, luxury accommodations, and commitment to developing talented hospitality professionals.

Position Summary

The In-Room Dining Telephone Sales Attendant is responsible for creating exceptional guest experiences by handling food and beverage orders with professionalism, accuracy, and attention to detail. This role serves as the primary point of contact for guests ordering In-Room Dining and plays an important role in driving revenue through menu knowledge and personalized service. Cross-trained as a Server.

Key Responsibilities

• Answer guest calls and process In-Room Dining food and beverage orders accurately.
• Provide menu recommendations and assist guests with selections, substitutions, and special requests.
• Utilize suggestive selling techniques to enhance the guest experience and maximize revenue.
• Enter orders accurately and communicate effectively with culinary and service teams.
• Maintain detailed records of guest orders and transactions.
• Respond professionally to guest inquiries regarding menus, services, and resort amenities.
• Ensure all orders are delivered according to Salamander and Forbes Five-Star service standards.
• Support the In-Room Dining team with additional operational duties as assigned. Cross-trained as a Server.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Previous hospitality, restaurant, call center, guest service, or food and beverage experience preferred.
• Strong communication and customer service skills.
• Basic computer proficiency and ability to learn hotel systems.
• Ability to multitask and remain organized in a fast-paced environment.
• Flexible schedule, including evenings, weekends, and holidays.

Why Salamander?

• Competitive Pay
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Holiday Pay
• Complimentary Employee Meals
• Resort Discounts on Dining, Spa & Stays
• Paid Parental Leave
• Career Development & Advancement Opportunities
• Work at one of the nation's premier Forbes Five-Star luxury resorts

Join a team where excellence is celebrated, service is an art, and every guest interaction creates a memorable experience.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.