In-Room Dining Manager, Luxury Service Lead

Salamander Collection; Middleburg (VA); Sur place; USD 39 000 - 41 000; Plein temps

Résumé du poste

Salamander Middleburg is seeking an Assistant In‑Room Dining Manager to lead the In‑Room Dining team and deliver personalized, Forbes Five‑Star service.

You will oversee daily operations, VIP amenities, and honor bar service, ensuring accurate orders, timely delivery, and guest satisfaction. This hands‑on role partners with Culinary, Front Office, Housekeeping, and other departments while developing a high‑performing team.

Qualifications

• Previous food and beverage supervisory or management experience in luxury settings.
• Experience in in-room dining, VIP amenities, or honor bar operations.
• Familiarity with Forbes service standards and personalized guest service.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to manage priorities with attention to detail.
• Willingness to work flexible schedule including weekends and holidays.

Responsabilités

• Lead daily In‑Room Dining operations from order taking to tray retrieval.
• Coach and develop service professionals through briefings and training.
• Drive Forbes service standards through observations and coaching.
• Coordinate VIP amenities with Culinary, Front Office, Housekeeping and other departments.
• Oversee honor bar replenishment, inventory, and guest charges.
• Monitor food quality, temperature, presentation and delivery times.
• Respond to guest requests and resolve issues to ensure satisfaction.
• Assist with scheduling, labor, and departmental expenses.
• Support hiring, onboarding, and performance feedback.

Connaissances

Leadership

Communication

Organization

Problem solving

VIP amenities

Forbes standards

POS systems

Outils

POS systems

Description du poste

Salamander Middleburg is seeking an Assistant In‑Room Dining Manager to lead the In‑Room Dining team and deliver personalized, Forbes Five‑Star service.

You will oversee daily operations, VIP amenities, and honor bar service, ensuring accurate orders, timely delivery, and guest satisfaction. This hands‑on role partners with Culinary, Front Office, Housekeeping, and other departments while developing a high‑performing team.