Luxury In-Room Dining Concierge — Cross-Trained Server

Salamander Collection; Middleburg (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

401(k) with Company Match

PTO & Holiday Pay

Complimentary Employee Meals

Resort discounts on dining, spa &

Stays

Job summary

Salamander Middleburg is seeking an In-Room Dining Telephone Sales Attendant cross-trained as a Server to provide exceptional guest experiences. You will handle food and beverage orders through In-Room Dining, leverage menu knowledge, and contribute to revenue through personalized service.

As part of a Forbes Five-Star luxury resort, you will uphold the highest standards of service, coordinate with culinary and service teams, and support the In-Room Dining operation in a fast-paced resort

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Previous hospitality, restaurant, call center, guest service, or food and beverage experience preferred.
• Strong communication and customer service skills.
• Basic computer proficiency and ability to learn hotel systems.
• Ability to multitask and remain organized in a fast-paced environment.

Responsibilities

• Answer guest calls and process In-Room Dining food and beverage orders accurately.
• Provide menu recommendations and assist guests with selections, substitutions, and special requests.
• Utilize suggestive selling techniques to enhance the guest experience and maximize revenue.
• Enter orders accurately and communicate effectively with culinary and service teams.
• Maintain detailed records of guest orders and transactions.
• Respond professionally to guest inquiries regarding menus, services, and resort amenities.
• Ensure all orders are delivered according to Salamander and Forbes Five-Star service standards.
• Support the In-Room Dining team with additional operational duties as assigned. Cross-trained as a Server.

Skills

Communication skills

Customer service

Multitasking

Fast-paced environment

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Salamander Middleburg is seeking an In-Room Dining Telephone Sales Attendant cross-trained as a Server to provide exceptional guest experiences. You will handle food and beverage orders through In-Room Dining, leverage menu knowledge, and contribute to revenue through personalized service.

As part of a Forbes Five-Star luxury resort, you will uphold the highest standards of service, coordinate with culinary and service teams, and support the In-Room Dining operation in a fast-paced resort