In-Room Dining & Sales Attendant — Cross-Trained Server

Salamander Resort & Spa; Middleburg (VA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

Paid Time Off & Holiday Pay

Complimentary Employee Meals

Resort Discounts on Dining, Spa & Stae

Job summary

Salamander Middleburg in Middleburg, VA, seeks an In-Room Dining Telephone Sales Attendant cross-trained as a Server to deliver exemplary guest service and drive revenue through menu knowledge and personalized service.

The role emphasizes accuracy, hospitality excellence, and the ability to manage orders in a fast-paced luxury resort environment. Forbes Five-Star standards guide daily operations and guest interactions.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Experience in hospitality, restaurant, call center, guest service, or F&B preferred.
• Strong communication and customer service skills.
• Basic computer proficiency and ability to learn hotel systems.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Answer guest calls and process In-Room Dining orders accurately.
• Provide menu recommendations and assist guests with selections.
• Utilize suggestive selling to enhance guest experience and revenue.
• Enter orders accurately and coordinate with culinary/service teams.
• Maintain detailed records of guest orders and transactions.
• Respond professionally to inquiries about menus, services, and amenities.
• Ensure orders are delivered per Salamander and Forbes Five-Star standards.
• Support In-Room Dining with additional duties as assigned.

Skills

Strong communication

Customer service

Multitasking

Computer literacy

Education

High school diploma or equivalent

Job description

Salamander Middleburg in Middleburg, VA, seeks an In-Room Dining Telephone Sales Attendant cross-trained as a Server to deliver exemplary guest service and drive revenue through menu knowledge and personalized service.

The role emphasizes accuracy, hospitality excellence, and the ability to manage orders in a fast-paced luxury resort environment. Forbes Five-Star standards guide daily operations and guest interactions.