Luxury Housekeeping Supervisor — Guest Experience Leader

Hotel Zena; Washington (District of Columbia); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid vacation

Paid sick leave (provided in accord. w

Educational opportunities / Tuition

Job summary

Viceroy Hotels is seeking a Housekeeping Supervisor to lead housekeeping operations in our Washington, D.C. area property. You’ll oversee daily room attendant performance, ensure adherence to standards, and report to the Guest Services Manager.

In the absence of management, you’ll supervise VIP rooms, manage daily assignments, and coordinate with Front Office and Engineering to maintain guest satisfaction. Training and occasional room cleaning may be required.

Qualifications

• High School diploma or equivalent required. College course work in related field helpful.

Responsibilities

• Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and report their availability to the Front Office, according to hotel standards.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
• Maintain key control.
• Handle items for "Lost and Found" according to the standards.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
• Assist with training of Housekeeping staff.
• May be required to clean rooms as business needs dictate.
• Ensure completion of cleaning projects on a biannual basis.
• Ensure overall guest satisfaction.

Skills

Communication skills

Supervisory experience

Customer service

Attention to detail

Education

High School diploma or equivalent

Job description

Viceroy Hotels is seeking a Housekeeping Supervisor to lead housekeeping operations in our Washington, D.C. area property. You’ll oversee daily room attendant performance, ensure adherence to standards, and report to the Guest Services Manager.

In the absence of management, you’ll supervise VIP rooms, manage daily assignments, and coordinate with Front Office and Engineering to maintain guest satisfaction. Training and occasional room cleaning may be required.