Luxury Housekeeping Supervisor — Guest Experience Leader

The Crescent Hotels Group; San Francisco (CA); On-site; USD 75,000 - 79,000; Full time

Benefits offered by this job

Commuter Benefit: $104 monthly prepaid

Phone Reimbursement: $37.50 per month

Dry Cleaning: Complimentary

Job summary

The Marker Union Square in San Francisco is seeking an experienced Assistant Housekeeping Manager to support the Executive Housekeeper in daily operations and to lead a hands-on housekeeping team. You will uphold the hotel's luxury standards, supervise inspections, and coordinate with Front Office to meet guest needs.

Ideal candidates bring housekeeping or hospitality leadership experience, strong organization and communication skills, and the ability to motivate a diverse team in a fast-paced

Qualifications

• Previous housekeeping or hospitality experience required; leadership experience preferred.
• Luxury or upscale hotel experience is a plus.
• Strong organizational and communication skills.
• Ability to lead, coach, and motivate a diverse team.
• Strong attention to detail and commitment to cleanliness and quality.
• Comfortable working in a fast paced, hands on hotel environment.
• Ability to work independently while collaborating effectively across departments.

Responsibilities

• Support the Executive Housekeeper in overseeing daily operations and ensuring guest rooms and public spaces meet established standards.
• Conduct regular room and public area inspections to ensure cleanliness, presentation, and quality.
• Monitor room assignments, daily workload, room status, and productivity.
• Assist with departmental supplies, linen, equipment, uniforms, and inventory.
• Communicate closely with Front Office regarding room status, priorities, special requests, VIPs, and guest needs.
• Lead, coach, train, and support Housekeeping Team Members throughout daily operations.
• Provide hands on support and direction during busy periods.
• Foster a positive, respectful, and accountable team environment.
• Recognize strong performance and help develop Team Members for future leadership opportunities.
• Ensure guest rooms and public spaces consistently meet Marker's cleanliness and presentation standards.
• Respond to guest requests and concerns with professionalism and urgency.
• Partner with Front Office and other departments to resolve room related issues quickly.
• Assist with VIP rooms, special occasions, inspections, and other guest priorities.
• Assist with departmental reporting, payroll, scheduling, inventory, and other administrative responsibilities.
• Ensure Housekeeping procedures, safety standards, and company policies are consistently followed.
• Identify and promptly address workplace safety concerns.

Skills

Leadership

Organizational skills

Communication skills

Attention to detail

Team motivation

Job description

The Marker Union Square in San Francisco is seeking an experienced Assistant Housekeeping Manager to support the Executive Housekeeper in daily operations and to lead a hands-on housekeeping team. You will uphold the hotel's luxury standards, supervise inspections, and coordinate with Front Office to meet guest needs.

Ideal candidates bring housekeeping or hospitality leadership experience, strong organization and communication skills, and the ability to motivate a diverse team in a fast-paced