Director of Housekeeping — Lead Luxury Guest Experience

DC Global Talent Inc.; Boston (MA); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive benefits

Comprehensive benefits package

Job summary

DC Global Talent Inc. is seeking a Director of Housekeeping for a Forbes luxury hotel in Boston, MA. This senior leadership role oversees all housekeeping operations, ensuring guest rooms, suites, and public areas meet the highest standards of cleanliness and presentation.

You will lead staffing, scheduling, training, cost control, and budget oversight while developing a high-performing team and collaborating with other departments to deliver an unmatched guest experience.

Qualifications

• Senior housekeeping leadership experience in luxury hotels
• Proven ability to manage large, diverse housekeeping teams
• Strong organizational skills in a fast-paced environment

Responsibilities

• Lead and manage Housekeeping operations, staffing, scheduling, training, and daily tasks
• Maintain top standards of cleanliness and presentation for guest rooms, suites, and public areas
• Handle guest interactions and resolve complaints professionally
• Ensure department meets financial targets through cost control and budgeting
• Recruit, develop, coach, and retain a high-performing team
• Conduct regular inspections to ensure luxury service consistency
• Collaborate with other departments to enhance guest experience

Skills

Housekeeping Leadership

Staff Management

Budget Oversight

Quality Standards

Job description

DC Global Talent Inc. is seeking a Director of Housekeeping for a Forbes luxury hotel in Boston, MA. This senior leadership role oversees all housekeeping operations, ensuring guest rooms, suites, and public areas meet the highest standards of cleanliness and presentation.

You will lead staffing, scheduling, training, cost control, and budget oversight while developing a high-performing team and collaborating with other departments to deliver an unmatched guest experience.