Luxury Spa Operations Leader — Assistant Director

HSH Group / The Peninsula Hong Kong; United States; On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Complimentary employee meals

Discounted parking

Discounted/complementary room nights

Spa services discount 50%

Spa retail discount 25%

Life insurance

Long-term disability

Retirement plan with 5% company match

Job summary

The Peninsula Chicago is seeking an Assistant Director to join our Spa team and help achieve the brand’s objectives while creating memorable guest experiences.

As part of a Five Star Five Diamond luxury property, you will manage spa operations, supervise staff, and ensure impeccable service in a fast-paced environment. Competitive benefits include exceptional health coverage and a 401(k) with company match.

Qualifications

• 5+ years of managerial experience in a luxury property.
• Knowledge of PMS/Opera; rooms department knowledge preferred.
• Ability to handle high work demand and pressure with strong organization.
• Excellent command of written and spoken English.

Responsibilities

• Manage spa retail operations and personnel per business plan.
• Ensure cleanliness and daily checks of spa facilities.
• Delegate and supervise maintenance and member requests.
• Recommend improved cleaning products and methods for sanitation.
• Monitor mechanical, electrical, and heating systems and respond to issues.
• Maintain inventory system for spa services and products.
• Train, supervise, and schedule associates for coverage.

Skills

Managerial experience

Organizational skills

English proficiency

Tools

PMS/Opera

Job description

The Peninsula Chicago is seeking an Assistant Director to join our Spa team and help achieve the brand’s objectives while creating memorable guest experiences.

As part of a Five Star Five Diamond luxury property, you will manage spa operations, supervise staff, and ensure impeccable service in a fast-paced environment. Competitive benefits include exceptional health coverage and a 401(k) with company match.