Luxury Hotel Server — Upsell & Guest Care

Raffles Hotels & Resorts; Boston (MA); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Wage progression

Discounted rates

Benefits

Development opportunities

CSR participation

Job summary

Raffles Boston is seeking a Server to deliver the highest quality service to guests in a luxury hotel setting. You will take orders, deliver meals and beverages, and process payments with attentiveness and courtesy.

Ideal candidates have 3+ years in luxury F&B, deep knowledge of wines and spirits, and a polished, English-fluent communication style. Night, weekend, and holiday availability may be required at times.

Qualifications

• High School diploma or equivalent.
• Excellent reading, writing and oral proficiency in English.
• 3 years of food and beverage serving experience at a luxury hotel or restaurant.
• Proficient knowledge of wines, spirits and mixed drinks.

Responsibilities

• Provide the highest quality service to guests in an attentive, courteous, and efficient manner.
• Receive and deliver guests orders and collect payment.
• Upsell food, beverage and promotional items to guests.
• Maintain knowledge of menus, dietary restrictions and allergies.
• Operate POS and handle end of shift paperwork as instructed.

Skills

Customer service

English proficiency

Wine knowledge

Education

High school diploma

Job description

Raffles Boston is seeking a Server to deliver the highest quality service to guests in a luxury hotel setting. You will take orders, deliver meals and beverages, and process payments with attentiveness and courtesy.

Ideal candidates have 3+ years in luxury F&B, deep knowledge of wines and spirits, and a polished, English-fluent communication style. Night, weekend, and holiday availability may be required at times.