Luxury Hotel Security Specialist

Fairmont Hotels & Resorts; New Orleans (LA); On-site; USD 25,000 - 36,000; Full time

Job summary

Fairmont New Orleans is seeking a Security Officer to patrol the hotel property, guest areas, and back-of-house spaces, ensuring safety and security for guests, colleagues, and assets. You will respond to incidents, complete reports, and support emergency procedures while maintaining a professional, courteous presence.

Qualified candidates have prior security or related experience, strong communication skills, and the ability to remain calm in stressful situations.

Qualifications

• Security, law enforcement, military, or related experience preferred.
• Luxury hospitality context knowledge a plus.
• Ability to write detailed incident reports accurately.

Responsibilities

• Patrol hotel property, guest areas, back-of-house spaces, entrances, exits, and surrounding areas to promote safety and security
• Monitor and respond to security concerns, suspicious activity, emergencies, and safety hazards appropriately and professionally
• Provide courteous assistance and directions to guests, visitors, and colleagues as needed
• Respond promptly to incidents including medical situations, disturbances, accidents, alarms, and emergency calls
• Complete detailed and accurate incident reports, daily activity logs, and required documentation
• Monitor security systems, surveillance equipment, access control systems, and fire/life safety systems as assigned
• Assist with crowd management, special events, VIP arrivals, and hotel functions as needed
• Support hotel emergency response procedures and evacuation protocols
• Collaborate with hotel leadership and local emergency responders when necessary
• Ensure compliance with hotel policies, safety procedures, and applicable laws and regulations
• Maintain confidentiality and professionalism when handling sensitive situations
• Promote a positive and professional presence consistent with luxury hospitality standards
• Participate in required training programs, safety drills, and departmental meetings
• All other duties as assigned.

Skills

Security awareness

Communication skills

Stress management

Observation

Education

High school diploma or equivalent

Job description

Fairmont New Orleans is seeking a Security Officer to patrol the hotel property, guest areas, and back-of-house spaces, ensuring safety and security for guests, colleagues, and assets. You will respond to incidents, complete reports, and support emergency procedures while maintaining a professional, courteous presence.

Qualified candidates have prior security or related experience, strong communication skills, and the ability to remain calm in stressful situations.