Security Officer

Fairmont; New Orleans (LA); On-site; USD 40,000 - 52,000; Full time

Job summary

Fairmont New Orleans is seeking a dedicated security professional to patrol the property, guest areas and back-of-house spaces, maintaining a safe, discreet environment befitting a luxury hotel.

You will monitor surveillance and access control, respond to emergencies, complete detailed incident reports, and assist with crowd management and VIP arrivals while upholding exceptional guest service standards.

Qualifications

• Previous security, law enforcement, military, hospitality security, or related experience preferred.
• Luxury hotel or customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to remain calm, professional, and solution-oriented during stressful situations.
• Strong observation, problem-solving, and conflict-resolution abilities.
• Ability to work independently and collaboratively within a team environment.
• Basic computer proficiency and ability to complete written reports accurately.
• Professional appearance and demeanor required.
• Ability to work flexible schedules including evenings, overnight shifts, weekends and holidays.
• High school diploma or equivalent preferred.
• Must be legally authorized to work in the United States.
• Must meet all applicable Louisiana licensing or certification requirements for security personnel, if required for the position.

Responsibilities

• Patrol hotel property, guest areas, back-of-house spaces, entrances, exits, and surrounding areas to promote safety and security.
• Monitor and respond to security concerns, suspicious activity, emergencies, and safety hazards appropriately and professionally.
• Provide courteous assistance and directions to guests, visitors, and colleagues as needed.
• Respond promptly to incidents including medical situations, disturbances, accidents, alarms, and emergency calls.
• Complete detailed and accurate incident reports, daily activity logs, and required documentation.
• Monitor security systems, surveillance equipment, access control systems, and fire/life safety systems as assigned.
• Assist with crowd management, special events, VIP arrivals, and hotel functions as needed.
• Support hotel emergency response procedures and evacuation protocols.
• Collaborate with hotel leadership and local emergency responders when necessary.
• Ensure compliance with hotel policies, safety procedures, and applicable laws and regulations.
• Maintain confidentiality and professionalism when handling sensitive situations.
• Promote a positive and professional presence consistent with luxury hospitality standards.
• Participate in required training programs, safety drills, and departmental meetings.
• All other duties as assigned.

Skills

Verbal communication

Written communication

Observation

Conflict resolution

Teamwork

Customer service

Security awareness

Problem solving

Professional appearance

Work authorization

Education

High school diploma

Job description

• Job-Category: Security, Safety & Quality
• Job Type: Permanent
• Job Schedule: Full-Time

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Patrol hotel property, guest areas, back-of-house spaces, entrances, exits, and surrounding areas to promote safety and security
• Monitor and respond to security concerns, suspicious activity, emergencies, and safety hazards appropriately and professionally
• Provide courteousassistanceand directions to guests, visitors, and colleagues as needed
• Respond promptly to incidents including medical situations, disturbances, accidents, alarms, and emergency calls
• Complete detailed andaccurateincident reports, daily activity logs, and required documentation
• Monitor security systems, surveillance equipment, access control systems, and fire/life safety systems as assigned
• Assistwith crowd management,special events, VIP arrivals, and hotel functions as needed
• Support hotel emergency response procedures and evacuation protocols
• Collaborate with hotel leadership and local emergency responders when necessary
• Ensure compliance with hotel policies, safety procedures, and applicable laws and regulations
• Maintain confidentiality and professionalism when handling sensitive situations
• Promote a positive and professional presence consistent with luxury hospitality standards
• Participate in required training programs, safety drills, and departmental meetings
• All other duties as assigned.

Qualifications

• Previoussecurity, law enforcement, military, hospitality security, or related experience preferred
• Luxury hotel or customer service experience preferred
• Strong verbal and written communication skills
• Ability to remain calm, professional, and solution-oriented during stressful situations
• Strong observation, problem-solving, and conflict-resolution abilities
• Ability to work independently and collaboratively within a team environment
• Basic computerproficiencyand ability to complete written reports accurately
• Professional appearance and demeanorrequired
• Ability to work flexible schedules including evenings, overnight shifts, weekends, and holidays
• High school diploma or equivalent preferred
• Must be legally authorized to work in the United States
• Must meet all applicable Louisiana licensing or certification requirements for security personnel, ifrequiredfor the position

Additional Information

All your information will be kept confidential according to EEO guidelines.