Overnight Security Officer

Fairmont Hotels & Resorts; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Fairmont Hotels & Resorts in New Orleans is seeking an Overnight Security Officer to patrol guest floors, public areas, and back-of-house spaces, ensuring safety and service excellence during overnight hours.

You will monitor surveillance and life-safety systems, respond to incidents, complete reports, and coordinate with leadership and responders. The role requires calm under pressure, strong observation, and reliable independent work. Weekend and holiday shifts are required.

Qualifications

• Minimum 1 year of security or related experience preferred.
• Overnight hotel security experience preferred.
• Ability to stay calm and professional under pressure, especially during emergencies.
• Strong written and verbal communication with attention to documentation.

Responsibilities

• Conduct overnight patrols of guest floors, public areas, and back-of-house spaces.
• Monitor activities and respond to security concerns, disturbances, alarms, and emergencies.
• Provide professional guest assistance and support during overnight operations.
• Complete incident reports, logs, and required documentation accurately.
• Monitor surveillance, fire/life safety, and access control systems as assigned.
• Coordinate with overnight leadership and emergency responders as needed.

Skills

Observation skills

Communication

Security procedures

Conflict resolution

Report writing

Decision making

Education

High school diploma or equivalent

Job description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Conduct routine patrols of guest floors, public areas, back-of-house spaces, parking areas, entrances, exits, and surrounding property during overnight hours
• Monitor hotel activity and respond appropriately to security concerns, emergencies, disturbances, alarms, and suspicious activity
• Provide professional guest assistance and support during overnight operations
• Respond promptly to medical incidents, guest concerns, safety hazards, and emergency situations
• Complete detailed incident reports, daily activity logs, and required documentation accurately and professionally
• Monitor surveillance systems, fire/life safety systems, and access control systems as assigned
• Assist with enforcing hotel policies and maintaining a secure environment for guests and employees
• Must be available and willing to work overnight shifts, including weekends and holidays, as required by hotel operations.
• Ability to remain alert, attentive, and professional throughout an overnight shift.
• Ability to work independently and exercise sound judgment during overnight hours, when staffing levels may be reduced.
• Coordinate with overnight hotel leadership and emergency responders when necessary
• Support emergency procedures including evacuations, fire response, and safety protocols
• Perform key audits, door checks, and perimeter inspections as required
• Maintain confidentiality and professionalism while handling sensitive or high‑pressure situations
• Promote a welcoming and service-oriented atmosphere while maintaining security awareness
• Participate in departmental meetings, training programs, and safety drills as assigned

Qualifications

• Minimum of 1 year of previous security, law enforcement, military, hospitality security, or related experience preferred; luxury hotel or hospitality security experience strongly preferred.
• Previous overnight hotel or hospitality security experience preferred.
• Ability to remain calm, professional, and solution-oriented under pressure, particularly during emergencies or stressful situations.
• Strong observation, critical-thinking, problem-solving, reasoning, and conflict-resolution skills.
• Excellent interpersonal, verbal, and written communication skills, with strong attention to accurate and timely documentation.
• Strong guest service orientation with the ability to balance security responsibilities with a welcoming and professional guest experience.
• Ability to exercise sound judgment, maintain discretion, and protect confidential guest and hotel information at all times.
• Ability to prioritize and manage multiple, competing responsibilities while maintaining attention to safety, security, and guest service.
• Ability to work independently with minimal supervision, particularly during overnight hours.
• Basic computer proficiency and ability to accurately complete security reports, logs, incident documentation, and other required records.
• Professional appearance, demeanor, and conduct required at all times.
• Availability to work overnight shifts is a required condition of the position, including weekends, holidays, and extended or adjusted shifts as operationally needed.
• Ability to remain alert, attentive, and effective throughout an overnight shift.
• Ability to walk, stand, or sit for extended periods of time and regularly walk or descend stairs throughout the shift.
• Ability to work in various weather conditions, including hot and cold temperatures, rain, and other outdoor conditions as required by the position.
• Ability to safely carry, lift, push, or otherwise move emergency equipment and other items weighing up to 50 pounds occasionally, and/or exert up to 25 pounds of force occasionally as required to perform essential job duties.
• Ability to carry and operate fire extinguishers and other emergency equipment as required.
• CPR, AED, and First Aid certifications are an asset.
• Must meet all applicable Louisiana licensing and certification requirements for security personnel, if required for the position.
• High school diploma or equivalent preferred.
• Must be legally authorized to work in the United States.

Additional Information

All your information will be kept confidential according to EEO guidelines.