Security Supervisor

Fairmont Hotels & Resorts; New Orleans (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

Fairmont New Orleans is seeking a Security Supervisor to lead Security Officers across shifts, conducting patrols, monitoring systems, and responding promptly to emergencies. You will also assist investigations and ensure compliance with hotel policies and safety regulations.

The role requires prior security or hospitality security experience, strong leadership and communication skills, and a professional demeanor for high-profile guest service. Shift flexibility is essential.

Qualifications

• Experience in security, law enforcement, military, hospitality security, or related field.
• Prior supervisory or leadership experience preferred.
• Luxury hotel or hospitality security experience preferred.
• Strong leadership, communication, and interpersonal skills.
• Ability to remain calm and solution-oriented during emergencies.
• Strong observation, decision-making and conflict-resolution abilities.
• Ability to prepare accurate reports and documentation.
• Basic computer proficiency and familiarity with security systems.

Responsibilities

• Supervise and support Security Officers during assigned shifts to ensure effective daily security operations.
• Conduct regular patrols of guest areas, public spaces, back-of-house areas, parking facilities, and hotel perimeter.
• Respond promptly and professionally to emergencies, disturbances, accidents, medical incidents, and security concerns.
• Assist with investigations involving safety incidents, guest concerns, policy violations, or suspicious activity.
• Prepare and review incident reports, daily activity logs, and required documentation for accuracy and completeness.
• Monitor surveillance systems, fire/life safety systems, access control systems, and alarm systems as assigned.
• Assist with coordinating emergency response procedures and evacuation protocols.
• Support hotel leadership during emergency situations and operational incidents.
• Provide guidance, coaching, and training support to Security Officers and team members.
• Ensure compliance with hotel policies, departmental procedures, and applicable laws and regulations.
• Promote positive guest and employee interactions while maintaining a professional security presence.
• Assist with scheduling, shift coverage, and departmental communication as assigned.
• Support VIP arrivals, special events, and high-profile guest activities as needed.
• Maintain confidentiality and professionalism when handling sensitive situations and information.
• Participate in departmental meetings, training programs, and safety drills

Skills

Leadership

Communication

Interpersonal skills

Decision-making

Conflict-resolution

Report writing

Observational skills

Education

High school diploma or equivalent

Tools

Surveillance systems

Access control

CCTV

Job description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Supervise and support Security Officers during assigned shifts to ensure effective daily security operations
• Conduct regular patrols of guest areas, public spaces, back-of-house areas, parking facilities, and hotel perimeter
• Respond promptly and professionally to emergencies, disturbances, accidents, medical incidents, and security concerns
• Assist with investigations involving safety incidents, guest concerns, policy violations, or suspicious activity
• Prepare and review incident reports, daily activity logs, and required documentation for accuracy and completeness
• Monitor surveillance systems, fire/life safety systems, access control systems, and alarm systems as assigned
• Assist with coordinating emergency response procedures and evacuation protocols
• Support hotel leadership during emergency situations and operational incidents
• Provide guidance, coaching, and training support to Security Officers and team members
• Ensure compliance with hotel policies, departmental procedures, and applicable laws and regulations
• Promote positive guest and employee interactions while maintaining a professional security presence
• Assist with scheduling, shift coverage, and departmental communication as assigned
• Support VIP arrivals, special events, and high-profile guest activities as needed
• Maintain confidentiality and professionalism when handling sensitive situations and information
• Participate in departmental meetings, training programs, and safety drills

Qualifications

• Previous security, law enforcement, military, hospitality security, or related experience required
• Previous supervisory or leadership experience preferred
• Luxury hotel or hospitality experience preferred
• Strong leadership, communication, and interpersonal skills
• Ability to remain calm, professional, and solution-oriented during stressful or emergency situations
• Strong observation, decision-making, and conflict-resolution abilities
• Ability to prepare accurate reports and documentation
• Basic computer proficiency and familiarity with security systems preferred
• Professional appearance and demeanor required
• Ability to work flexible schedules including evenings, overnight shifts, weekends, and holidays as operationally required
• High school diploma or equivalent required; additional education or certifications preferred
• Must be legally authorized to work in the United States
• Must meet all applicable Louisiana licensing or certification requirements for security personnel, if required for the position

Additional Information
All your information will be kept confidential according to EEO guidelines.