Luxury Hotel Security Lead - VIP Events & Emergencies

Fairmont Hotels & Resorts; New Orleans (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

Fairmont New Orleans is seeking a Security Supervisor to lead Security Officers across shifts, conducting patrols, monitoring systems, and responding promptly to emergencies. You will also assist investigations and ensure compliance with hotel policies and safety regulations.

The role requires prior security or hospitality security experience, strong leadership and communication skills, and a professional demeanor for high-profile guest service. Shift flexibility is essential.

Qualifications

• Experience in security, law enforcement, military, hospitality security, or related field.
• Prior supervisory or leadership experience preferred.
• Luxury hotel or hospitality security experience preferred.
• Strong leadership, communication, and interpersonal skills.
• Ability to remain calm and solution-oriented during emergencies.
• Strong observation, decision-making and conflict-resolution abilities.
• Ability to prepare accurate reports and documentation.
• Basic computer proficiency and familiarity with security systems.

Responsibilities

• Supervise and support Security Officers during assigned shifts to ensure effective daily security operations.
• Conduct regular patrols of guest areas, public spaces, back-of-house areas, parking facilities, and hotel perimeter.
• Respond promptly and professionally to emergencies, disturbances, accidents, medical incidents, and security concerns.
• Assist with investigations involving safety incidents, guest concerns, policy violations, or suspicious activity.
• Prepare and review incident reports, daily activity logs, and required documentation for accuracy and completeness.
• Monitor surveillance systems, fire/life safety systems, access control systems, and alarm systems as assigned.
• Assist with coordinating emergency response procedures and evacuation protocols.
• Support hotel leadership during emergency situations and operational incidents.
• Provide guidance, coaching, and training support to Security Officers and team members.
• Ensure compliance with hotel policies, departmental procedures, and applicable laws and regulations.
• Promote positive guest and employee interactions while maintaining a professional security presence.
• Assist with scheduling, shift coverage, and departmental communication as assigned.
• Support VIP arrivals, special events, and high-profile guest activities as needed.
• Maintain confidentiality and professionalism when handling sensitive situations and information.
• Participate in departmental meetings, training programs, and safety drills

Skills

Leadership

Communication

Interpersonal skills

Decision-making

Conflict-resolution

Report writing

Observational skills

Education

High school diploma or equivalent

Tools

Surveillance systems

Access control

CCTV

Job description

Fairmont New Orleans is seeking a Security Supervisor to lead Security Officers across shifts, conducting patrols, monitoring systems, and responding promptly to emergencies. You will also assist investigations and ensure compliance with hotel policies and safety regulations.

The role requires prior security or hospitality security experience, strong leadership and communication skills, and a professional demeanor for high-profile guest service. Shift flexibility is essential.