Security Officer

Fairmont Hotels & Resorts; New Orleans (LA); On-site; USD 25,000 - 36,000; Full time

Job summary

Fairmont New Orleans is seeking a Security Officer to patrol the hotel property, guest areas, and back-of-house spaces, ensuring safety and security for guests, colleagues, and assets. You will respond to incidents, complete reports, and support emergency procedures while maintaining a professional, courteous presence.

Qualified candidates have prior security or related experience, strong communication skills, and the ability to remain calm in stressful situations.

Qualifications

• Security, law enforcement, military, or related experience preferred.
• Luxury hospitality context knowledge a plus.
• Ability to write detailed incident reports accurately.

Responsibilities

• Patrol hotel property, guest areas, back-of-house spaces, entrances, exits, and surrounding areas to promote safety and security
• Monitor and respond to security concerns, suspicious activity, emergencies, and safety hazards appropriately and professionally
• Provide courteous assistance and directions to guests, visitors, and colleagues as needed
• Respond promptly to incidents including medical situations, disturbances, accidents, alarms, and emergency calls
• Complete detailed and accurate incident reports, daily activity logs, and required documentation
• Monitor security systems, surveillance equipment, access control systems, and fire/life safety systems as assigned
• Assist with crowd management, special events, VIP arrivals, and hotel functions as needed
• Support hotel emergency response procedures and evacuation protocols
• Collaborate with hotel leadership and local emergency responders when necessary
• Ensure compliance with hotel policies, safety procedures, and applicable laws and regulations
• Maintain confidentiality and professionalism when handling sensitive situations
• Promote a positive and professional presence consistent with luxury hospitality standards
• Participate in required training programs, safety drills, and departmental meetings
• All other duties as assigned.

Skills

Security awareness

Communication skills

Stress management

Observation

Education

High school diploma or equivalent

Job description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Patrol hotel property, guest areas, back-of-house spaces, entrances, exits, and surrounding areas to promote safety and security
• Monitor and respond to security concerns, suspicious activity, emergencies, and safety hazards appropriately and professionally
• Provide courteous assistance and directions to guests, visitors, and colleagues as needed
• Respond promptly to incidents including medical situations, disturbances, accidents, alarms, and emergency calls
• Complete detailed and accurate incident reports, daily activity logs, and required documentation
• Monitor security systems, surveillance equipment, access control systems, and fire/life safety systems as assigned
• Assist with crowd management, special events, VIP arrivals, and hotel functions as needed
• Support hotel emergency response procedures and evacuation protocols
• Collaborate with hotel leadership and local emergency responders when necessary
• Ensure compliance with hotel policies, safety procedures, and applicable laws and regulations
• Maintain confidentiality and professionalism when handling sensitive situations
• Promote a positive and professional presence consistent with luxury hospitality standards
• Participate in required training programs, safety drills, and departmental meetings
• All other duties as assigned.

Qualifications

• Previous security, law enforcement, military, hospitality security, or related experience preferred
• Luxury hotel or customer service experience preferred
• Strong verbal and written communication skills
• Ability to remain calm, professional, and solution-oriented during stressful situations
• Strong observation, problem-solving, and conflict-resolution abilities
• Ability to work independently and collaboratively within a team environment
• Basic computer proficiency and ability to complete written reports accurately
• Professional appearance and demeanor required
• Ability to work flexible schedules including evenings, overnight shifts, weekends, and holidays
• High school diploma or equivalent preferred
• Must be legally authorized to work in the United States
• Must meet all applicable Louisiana licensing or certification requirements for security personnel, if required for the position

Additional Information

All your information will be kept confidential according to EEO guidelines.