Luxury Hotel Room Attendant — Elevate Guest Experience

Metropolitan at The 9 | Autograph Collection; Cleveland (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

The Metropolitan at The 9 | Cleveland, OH is seeking a Room Attendant to maintain pristine guest rooms and bathrooms to the hotel’ s high standards.

In this role you will clean and prepare rooms, make beds, restock amenities, and respond to guest requests professionally while upholding safety and brand standards. Previous hotel housekeeping experience is a plus, and training is available. Join a premier luxury destination and contribute to exceptional guest experiences daily.

Qualifications

• High school diploma or GED preferred.
• Previous housekeeping, hotel, or cleaning experience preferred but not required.
• Ability to read and follow written and verbal instructions.
• Strong communication and teamwork skills.
• Ability to work weekends, holidays, and a flexible schedule as business demands.

Responsibilities

• Clean guest rooms, suites, and bathrooms according to hotel standards.
• Make beds with fresh linens and replace towels and amenities.
• Vacuum, sweep, mop, and dust all guest room areas.
• Clean and sanitize bathrooms, mirrors, countertops, showers, tubs, and toilets.
• Replenish guest supplies including toiletries, coffee, cups, and linens.
• Inspect rooms to ensure they are clean, organized, and ready for arriving guests.
• Report maintenance issues, damaged items, or safety concerns promptly.
• Remove trash and soiled linens from guest rooms.
• Maintain housekeeping carts in a clean, organized, and well-stocked condition.
• Respond to guest requests professionally and courteously.
• Follow all hotel safety, cleanliness, and brand standards.
• Complete daily assignments and cleaning checklists before the end of each shift.

Skills

Attention to detail

Dependable

Punctual

Teamwork

Customer service

Independent

Education

High school diploma or GED

Tools

Cleaning equipment

Job description

The Metropolitan at The 9 | Cleveland, OH is seeking a Room Attendant to maintain pristine guest rooms and bathrooms to the hotel’ s high standards.

In this role you will clean and prepare rooms, make beds, restock amenities, and respond to guest requests professionally while upholding safety and brand standards. Previous hotel housekeeping experience is a plus, and training is available. Join a premier luxury destination and contribute to exceptional guest experiences daily.