Guest-Experience Public Area Attendant

Metropolitan at The 9 | Autograph Collection; Cleveland (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

The Metropolitan at The 9 in Cleveland, OH is seeking a Public Area Attendant to keep our hotel’s public spaces clean, welcoming, and guest-ready. You will contribute to a safe, pleasant environment for guests and team members while supporting the housekeeping team.

Ideal candidates take pride in detail, work well independently or with a team, and communicate effectively with coworkers and guests. Training is provided for the right candidate.

Qualifications

• High school diploma or GED preferred.
• Previous cleaning, housekeeping, or hospitality experience is a plus.
• Ability to read and understand basic instructions and communicate effectively.
• Basic math and problem-solving skills.
• Ability to follow safety procedures and work efficiently.

Responsibilities

• Clean and maintain hotel lobbies, hallways, elevators, restrooms, and other public areas.
• Vacuum, sweep, and mop floors throughout the property.
• Clean and sanitize public restrooms, restock supplies, and ensure they remain guest-ready throughout the day.
• Dust furniture, countertops, artwork, fixtures, and décor.
• Clean windows and glass surfaces as needed.
• Empty trash and recycling containers and dispose of waste properly.
• Respond promptly to spills and other cleaning requests.
• Vacuum elevator tracks and maintain elevator cleanliness.
• Report maintenance concerns such as burned-out light bulbs, damaged furniture, or broken fixtures.
• Perform deep cleaning projects as assigned.
• Complete daily cleaning checklists before the end of each shift.
• Support the housekeeping team with additional duties as needed.

Skills

Attention to detail

Teamwork

Dependable

Punctual

Communication

Positive attitude

Education

High school diploma or GED

Job description

The Metropolitan at The 9 in Cleveland, OH is seeking a Public Area Attendant to keep our hotel’s public spaces clean, welcoming, and guest-ready. You will contribute to a safe, pleasant environment for guests and team members while supporting the housekeeping team.

Ideal candidates take pride in detail, work well independently or with a team, and communicate effectively with coworkers and guests. Training is provided for the right candidate.