Housekeeping Attendant

Metropolitan at The 9 | Autograph Collection; Cleveland (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

The Metropolitan at The 9 | Cleveland, OH is seeking a Room Attendant to maintain pristine guest rooms and bathrooms to the hotel’ s high standards.

In this role you will clean and prepare rooms, make beds, restock amenities, and respond to guest requests professionally while upholding safety and brand standards. Previous hotel housekeeping experience is a plus, and training is available. Join a premier luxury destination and contribute to exceptional guest experiences daily.

Qualifications

• High school diploma or GED preferred.
• Previous housekeeping, hotel, or cleaning experience preferred but not required.
• Ability to read and follow written and verbal instructions.
• Strong communication and teamwork skills.
• Ability to work weekends, holidays, and a flexible schedule as business demands.

Responsibilities

• Clean guest rooms, suites, and bathrooms according to hotel standards.
• Make beds with fresh linens and replace towels and amenities.
• Vacuum, sweep, mop, and dust all guest room areas.
• Clean and sanitize bathrooms, mirrors, countertops, showers, tubs, and toilets.
• Replenish guest supplies including toiletries, coffee, cups, and linens.
• Inspect rooms to ensure they are clean, organized, and ready for arriving guests.
• Report maintenance issues, damaged items, or safety concerns promptly.
• Remove trash and soiled linens from guest rooms.
• Maintain housekeeping carts in a clean, organized, and well-stocked condition.
• Respond to guest requests professionally and courteously.
• Follow all hotel safety, cleanliness, and brand standards.
• Complete daily assignments and cleaning checklists before the end of each shift.

Skills

Attention to detail

Dependable

Punctual

Teamwork

Customer service

Independent

Education

High school diploma or GED

Tools

Cleaning equipment

Job description

The Metropolitan at The 9 | Cleveland, OH

What You'll Do

Help Create an Exceptional Guest Experience

As a Room Attendant, you'll be responsible for cleaning and preparing guest rooms

to the high standards our guests expect while helping create an exceptional hospitality experience.

Your responsibilities include:

• Clean guest rooms, suites, and bathrooms according to hotel standards.
• Make beds with fresh linens and replace towels and amenities.
• Vacuum, sweep, mop, and dust all guest room areas.
• Clean and sanitize bathrooms, mirrors, countertops, showers, tubs, and toilets.
• Replenish guest supplies including toiletries, coffee, cups, and linens.
• Inspect rooms to ensure they are clean, organized, and ready for arriving guests.
• Report maintenance issues, damaged items, or safety concerns promptly.
• Remove trash and soiled linens from guest rooms.
• Maintain housekeeping carts in a clean, organized, and well-stocked condition.
• Respond to guest requests professionally and courteously.
• Follow all hotel safety, cleanliness, and brand standards.
• Complete daily assignments and cleaning checklists before the end of each shift.

What We're Looking For

• Take pride in delivering high-quality work.
• Have a strong attention to detail.
• Work efficiently while maintaining excellent quality.
• Are dependable and punctual.
• Enjoy working independently while contributing to a supportive team.
• Have a positive attitude and a commitment to outstanding guest service.

Previous hotel housekeeping experience is a plus, but we're happy to train motivated individuals who are eager to learn.

Qualifications

• High school diploma or GED preferred.
• Previous housekeeping, hotel, or cleaning experience preferred but not required.
• Ability to read and follow written and verbal instructions.
• Strong communication and teamwork skills.
• Ability to work weekends, holidays, and a flexible schedule as business demands.

Physical Requirements

• Stand, walk, bend, kneel, reach, and lift throughout the shift.
• Push and pull housekeeping carts.
• Frequently lift and carry up to 50 pounds.
• Perform repetitive cleaning tasks while maintaining quality standards.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Why Join The Metropolitan at The 9?

When you join our team, you become part of one of Cleveland's premier luxury hospitality destinations. We value teamwork, professionalism, and the people who help create exceptional experiences for our guests every day.

We offer a welcoming team environment where your hard work is appreciated and opportunities for growth are encouraged.

If you enjoy staying active, take pride in creating beautiful spaces, and want to be part of an outstanding hotel team, we'd love to hear from you.