Luxury Hotel Retail Supervisor — Lead & Inspire

Pyramid Global Hospitality; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Pyramid Global Hospitality in Phoenix is seeking a Retail Supervisor to lead daily store operations, motivate staff, and deliver True Hilton Service standards. You will supervise sales, merchandising, and guest interactions while upholding 5-star service and upselling opportunities.

This role requires in-store leadership, a high school diploma or GED, and retail experience; leadership experience is preferred.

Qualifications

• Retail experience, required.
• Leadership experience, preferred.

Responsibilities

• Supervise and motivate daily retail store operations and staff.
• Enforce 5 star and True Hilton Service standards and upsell.
• Manage guest issues, returns, and special requests.
• Assist with phone orders, shipping, and purchase orders.
• Lead merchandise presentation and weekly task assignments.
• Support budgeting, inventory, and vendor partnerships.
• Lead recruiting and performance evaluations by Director of Retail.
• Ensure safety and emergency readiness across the store.

Skills

Retail experience

Leadership experience

Education

High School Diploma or GED

Job description

Pyramid Global Hospitality in Phoenix is seeking a Retail Supervisor to lead daily store operations, motivate staff, and deliver True Hilton Service standards. You will supervise sales, merchandising, and guest interactions while upholding 5-star service and upselling opportunities.

This role requires in-store leadership, a high school diploma or GED, and retail experience; leadership experience is preferred.