Luxury Hotel Retail Coordinator — Sustainability & Service

Starwood Hotels; Hawaii; On-site; USD 40,000 - 43,000; Full time

Job summary

Starwood Hotels is seeking a Retail Coordinator to support the flagship hotel's retail goals. The role focuses on admin and operational tasks, vendor management, and guest-services support to enhance guest satisfaction and brand sustainability at the 1 Hotel Hanalei Bay site.

The position requires on-site presence, strong organizational skills, and teamwork to balance multiple priorities in a fast-paced luxury hospitality environment.

Qualifications

• Minimum 1 year of similar work experience in an administrative or hospitality setting.
• Post-secondary diploma or degree is a plus.
• Experience in reservations or guest services is preferred in a lifestyle or luxury hospitality context.
• Strong communication, organization and multitasking abilities.

Responsibilities

• Support admin and operational tasks for the hotel retail team.
• Assist with vendor and supplier management and related documentation.
• Provide retail support to ensure guest satisfaction and brand standards.
• Collaborate with reservations/guest services as needed to meet daily goals.

Skills

Detail orientation

Administrative experience

Organization skills

Multi-tasking

Team player

Retail experience

Flexibility

Reservations/Guest services

Sustainability awareness

Communication skills

Prioritization

Interpersonal skills

Education

Post-secondary diploma or degree

Job description

Starwood Hotels is seeking a Retail Coordinator to support the flagship hotel's retail goals. The role focuses on admin and operational tasks, vendor management, and guest-services support to enhance guest satisfaction and brand sustainability at the 1 Hotel Hanalei Bay site.

The position requires on-site presence, strong organizational skills, and teamwork to balance multiple priorities in a fast-paced luxury hospitality environment.