Reservations Agent

Davidson Hospitality Group; Rochester (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Teledoc Access

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Royal Park Hotel in Rochester, Michigan, is seeking a Reservations Agent to deliver exceptional guest service and help guests book their stays. The role requires enthusiasm, strong communication, and organizational skills in a fast-paced environment. Weekend and holiday availability is appreciated.

Join our luxury boutique team and contribute to refined guest experiences, from initial inquiry through confirmation, with a focus on accuracy and personalized service.

Qualifications

• High school diploma or equivalent.
• Previous experience in hospitality or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Basic computer skills and experience with reservation software.
• Ability to work flexible hours, including weekends and holidays.
• Positive attitude and willingness to learn and grow in the role.

Responsibilities

• Provide exceptional guest service as a Reservations Agent and assist guests in booking their stay.
• Maintain accurate reservations and guest information.
• Communicate effectively with guests and other hotel departments to ensure seamless service.
• Multitask efficiently in a fast-paced environment while upholding quality standards.

Skills

Communication skills

Interpersonal skills

Multitasking

Organizational skills

Customer service

Hospitality mindset

Education

High school diploma or equivalent

Tools

Reservation software

Job description

Property Description

Royal Park Hotel, located in the charming town of Rochester, Michigan, is a luxury boutique hotel offering a sophisticated and upscale work environment. As a job applicant, joining the team at Royal Park Hotel means being part of a prestigious hotel known for its elegant accommodations, exceptional service, and picturesque riverfront location. The hotel offers a range of employment opportunities, from guest services to culinary and event planning, providing a diverse and rewarding career path. Royal Park Hotel is committed to creating a refined and professional work culture that values excellence, attention to detail, and personalized guest experiences. Employees can expect to work in a supportive and collaborative environment, where they can showcase their skills, contribute to a high-end guest experience, and be part of a team that strives for perfection. Joining the team at Royal Park Hotel presents a unique opportunity to be part of an esteemed hotel that epitomizes luxury, elegance, and impeccable hospitality.

Overview

We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent
• Previous experience in hospitality or customer service preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Excellent organizational skills and attention to detail
• Basic computer skills and experience with reservation software
• Ability to work flexible hours, including weekends and holidays
• Positive attitude and willingness to learn and grow in the role

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace.

Pre-employment drug test and background check required.

We participate in E-Verify.