Luxury Hotel Housekeeping Support Specialist

IHG Hotels & Resorts; Santa Monica (CA); On-site; USD 33,778 - 42,223; Full time

Job summary

IHG Hotels & Resorts is seeking a House Attendant (Housekeeping Support) to assist the Housekeeping team and Room Attendants at Regent Santa Monica Beach. You’ll ensure carts, closets, and service areas are stocked, organized, and maintained to luxury standards, enabling seamless guest experiences.

The role emphasizes detail orientation, proactive service, and teamwork in a fast-paced hospitality setting, with duties spanning stocking, cleaning, and assisting with guest requests.

Qualifications

• 1 year of housekeeping or house attendant experience, preferably in a luxury hotel, resort, or lifestyle brand
• Strong understanding of housekeeping operations in a high-end hospitality environment
• Exceptional attention to detail and ability to maintain organization across multiple work areas
• Ability to work efficiently in a fast-paced, team-oriented environment supporting room operations
• Strong communication skills and a professional, service-focused mindset
• Demonstrated initiative, reliability, and a proactive approach to problem-solving
• Physical ability to lift up to 50 pounds, push or pull up to 100 pounds, and perform repetitive movements including standing, bending, and stooping
• Flexible schedule, including evenings, weekends, and holidays

Responsibilities

• Uphold Regent’s service philosophy and luxury presentation standards
• Attend daily shift briefings and retrieve assignments and tools
• Stock housekeeping carts with linens, terry, amenities, and supplies
• Ensure linen closets and service areas are clean, organized, and fully replenished throughout the shift
• Support Room Attendants by delivering supplies and responding to service needs
• Clean and maintain public areas, back-of-house spaces, and service elevator landings
• Monitor and restock bulk amenities and housekeeping chemicals
• Ensure proper labeling and safe use of chemicals per MSDS guidelines
• Maintain and use required PPE (Personal Protective Equipment)
• Deliver guest requests promptly with professional presentation
• Assist with turndown preparations, including ice service and room readiness
• Inspect corridors and assigned areas for cleanliness and presentation
• Support inventory control by rotating stock and monitoring expiration dates
• Ensure guest rooms are stocked with glassware, coffee service items, and amenities as needed
• Report maintenance issues or safety concerns using the designated system
• Maintain cleanliness and organization of all equipment and storage areas
• Communicate effectively with housekeeping, front office, and other departments
• Follow all safety, sanitation, and security standards
• Assist with additional duties as assigned

Skills

Attention to detail

Teamwork

Professional communication

Proactive problem solving

Job description

IHG Hotels & Resorts is seeking a House Attendant (Housekeeping Support) to assist the Housekeeping team and Room Attendants at Regent Santa Monica Beach. You’ll ensure carts, closets, and service areas are stocked, organized, and maintained to luxury standards, enabling seamless guest experiences.

The role emphasizes detail orientation, proactive service, and teamwork in a fast-paced hospitality setting, with duties spanning stocking, cleaning, and assisting with guest requests.