Room Houseperson

Viceroy Hotels and Resorts; Santa Monica (CA); On-site; USD 17,047 - 24,280; Full time

Job summary

Viceroy Hotels and Resorts in Santa Monica is hiring a House Attendant to ensure the cleanliness and maintenance of hotel areas. The role involves delivering items to guestrooms, executing cleaning tasks, and maintaining positive guest relations. An ideal candidate should have a high school diploma, experience in a similar luxury hotel position is preferred, and must be able to stand for long periods. A positive attitude and ability to work with a team are essential. Starting pay is $15.00 per hour.

Qualifications

• Ability to stand for up to 4 hours continuously.
• Capacity to lift up to 75 lbs.
• Ability to push and pull carts weighing up to 25 lbs.

Responsibilities

• Maintain cleanliness and organization of assigned areas.
• Inspect condition of furniture and report damages.
• Transport food and beverage items to service areas.
• Ensure security of any assigned keys and radio.

Skills

Fluent in English

Ability to work in a team

Positive attitude

Energetic and outgoing

Education

High school diploma or equivalent

Job description

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination.

Location

Hyatt Centric Santa Monica

Overview

The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. They deliver items to guestrooms (express checkout, newspapers – property specific, etc.). Starting $15.00 p/h.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Maintain guest corridors, linen closets, and other assigned areas in accordance with the standards established by the property.
• Maintain complete knowledge of the correct maintenance and use of equipment; use equipment only as intended.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services, features, local attractions, and activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Ensure security of any assigned keys and radio.
• Review assignment sheet and update completed assignments; check with Supervisor and Housekeeping office for additional assignments throughout the shift.
• Review assigned area and complete general removal of any trash or debris.
• Replace shower curtains, duvets, and bed skirts as needed; move bed mattress to replace bed skirts as required.
• Clean light covers, balcony windows, and balcony glass; mop balcony and clean balcony glass.
• Stock cleaning linen closets with designated supplies and equipment; maintain cleanliness and organization of closets.
• Clean designated areas with proper chemicals, tools, and equipment; ensure that nothing is stored in stairwells.
• Transport any food and beverage trays/items in public areas to service areas.
• Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
• Inspect condition of all furniture for tears, rips, and stains and report damages to Supervisor; dust and polish all woodwork.
• Remove all dust, debris, and foreign particles from upholstered furniture, including crevices and under cushions.
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
• Clean all lamps, light fixtures, and light switches; check for proper working condition.
• Remove dust, spots, and smears from windows, frames, and ledges; wash windows as assigned.
• Remove dust, grease, and smears from house/public phones; reposition properly; replace soiled/damaged phone books.
• Remove dust on drapes weekly and realign to correct position daily.
• Inspect condition of planters and plants; remove debris, polish planters.
• Remove dust, dirt, marks, and fingerprints from doors and door frames.
• Remove stains, scuff marks, and dust from baseboards, ledges, and corners.
• Polish all brass surfaces.
• Empty trash containers, ashtrays, and ash urns in public areas.
• Remove trash, debris, and cobwebs from balconies/patios.
• Empty vacuum cleaner bags, replace and clean machines.
• Remove soil, dirt, soap build-up, and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains, and floors.
• Replace facial and toilet tissues and paper hand towels; provide soaps in correct amount and location.
• Stock vending machines in public and employee bathrooms.
• Sweep front entrance daily; sweep and rinse off the pool deck daily.
• Remove soiled towels from pool area and return them to Laundry.
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items to the Supervisor.
• Ensure security of hotel property.
• Stock Housekeeping department supplies.
• Other duties as assigned.
• Must possess a positive attitude; must be energetic and outgoing; must be service oriented; must be a team player; must be able to multi‑task.

Qualifications

• Ability to speak, read, and write English fluently.
• Must be able to stand for up to 4 hours in length and exert well‑paced mobility.
• Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks.
• Must be able to push and pull carts and equipment weighing up to 25 lbs. on a regular and continuing basis.
• Must be able to lift up to 75 lbs.

Physical Requirements

• Bending, reaching, lifting, and standing for long periods of time.

Education

Must have a high school diploma or equivalent.

Experience

At least one year of experience in a similar position in a luxury hotel preferred.

EOE