Luxury Hotel Housekeeping Supervisor: Lead Elite Rooms

The Sea Pines Resort; Hilton Head Island (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

The Inn & Club at Harbour Town – part of The Sea Pines Resort, is seeking an Inn & Club Housekeeping Supervisor to oversee daily housekeeping operations, ensuring guest rooms, public areas, and back-of-house spaces meet Forbes Travel Guide standards. You will lead a skilled team, monitor quality, and drive efficiency to deliver a luxury guest experience.

Reporting to the Housekeeping Manager and General Manager, you will train, coach, and develop staff, coordinate with Front Office and

Qualifications

• Minimum 2-3 years of housekeeping experience in a hotel or resort environment.
• Previous supervisory experience preferred.
• Strong knowledge of cleaning procedures, products, and safety standards.
• Excellent attention to detail and organizational skills.
• Ability to lead, motivate, and develop a diverse team.
• Strong communication and problem-solving abilities.
• Flexibility to work weekends, holidays, and varying shifts based on business needs.

Responsibilities

• Supervise and support housekeeping team members, including Room Attendants, Housepersons, and Laundry Attendants.
• Inspect guest rooms, suites, and public areas to ensure adherence to brand standards and Forbes Travel Guide cleanliness expectations.
• Assign daily tasks and manage room assignments based on occupancy and operational needs.
• Ensure all rooms are cleaned, serviced, and released in a timely manner to meet check-in deadlines.
• Provide ongoing coaching, training, and performance feedback to team members.
• Maintain inventory of linens, amenities, and cleaning supplies; report shortages as needed.
• Partner with Front Office and Maintenance teams to address guest requests, room discrepancies, and service recovery opportunities.
• Ensure compliance with safety, sanitation, and OSHA standards.
• Assist with onboarding and training of new team members, including standards, procedures, and service expectations.
• Lead by example in professionalism, appearance, and adherence to uniform standards.

Skills

Team leadership

Communication skills

Problem-solving

Flexibility

Attention to detail

Job description

The Inn & Club at Harbour Town – part of The Sea Pines Resort, is seeking an Inn & Club Housekeeping Supervisor to oversee daily housekeeping operations, ensuring guest rooms, public areas, and back-of-house spaces meet Forbes Travel Guide standards. You will lead a skilled team, monitor quality, and drive efficiency to deliver a luxury guest experience.

Reporting to the Housekeeping Manager and General Manager, you will train, coach, and develop staff, coordinate with Front Office and