Hotel Housekeeping Supervisor

The Sea Pines Resort; Hilton Head Island (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

The Inn & Club at Harbour Town – part of The Sea Pines Resort, is seeking an Inn & Club Housekeeping Supervisor to oversee daily housekeeping operations, ensuring guest rooms, public areas, and back-of-house spaces meet Forbes Travel Guide standards. You will lead a skilled team, monitor quality, and drive efficiency to deliver a luxury guest experience.

Reporting to the Housekeeping Manager and General Manager, you will train, coach, and develop staff, coordinate with Front Office and

Qualifications

• Minimum 2-3 years of housekeeping experience in a hotel or resort environment.
• Previous supervisory experience preferred.
• Strong knowledge of cleaning procedures, products, and safety standards.
• Excellent attention to detail and organizational skills.
• Ability to lead, motivate, and develop a diverse team.
• Strong communication and problem-solving abilities.
• Flexibility to work weekends, holidays, and varying shifts based on business needs.

Responsibilities

• Supervise and support housekeeping team members, including Room Attendants, Housepersons, and Laundry Attendants.
• Inspect guest rooms, suites, and public areas to ensure adherence to brand standards and Forbes Travel Guide cleanliness expectations.
• Assign daily tasks and manage room assignments based on occupancy and operational needs.
• Ensure all rooms are cleaned, serviced, and released in a timely manner to meet check-in deadlines.
• Provide ongoing coaching, training, and performance feedback to team members.
• Maintain inventory of linens, amenities, and cleaning supplies; report shortages as needed.
• Partner with Front Office and Maintenance teams to address guest requests, room discrepancies, and service recovery opportunities.
• Ensure compliance with safety, sanitation, and OSHA standards.
• Assist with onboarding and training of new team members, including standards, procedures, and service expectations.
• Lead by example in professionalism, appearance, and adherence to uniform standards.

Skills

Team leadership

Communication skills

Problem-solving

Flexibility

Attention to detail

Job description

Inn & Club Housekeeping Supervisor

Location: The Inn & Club at Harbour Town - The Sea Pines Resort

Department: Housekeeping

Reports To: Housekeeping Manager / General Manager

Position Overview

The Inn & Club Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping team, ensuring all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, presentation, and Forbes Travel Guide expectations. This role plays a critical part in delivering a luxury guest experience through attention to detail, team leadership, and operational efficiency.

Key Responsibilities

• Supervise and support housekeeping team members, including Room Attendants, Housepersons, and Laundry Attendants
• Inspect guest rooms, suites, and public areas to ensure adherence to brand standards and Forbes Travel Guide cleanliness expectations
• Assign daily tasks and manage room assignments based on occupancy and operational needs
• Ensure all rooms are cleaned, serviced, and released in a timely manner to meet check-in deadlines
• Provide ongoing coaching, training, and performance feedback to team members
• Maintain inventory of linens, amenities, and cleaning supplies; report shortages as needed
• Partner with Front Office and Maintenance teams to address guest requests, room discrepancies, and service recovery opportunities
• Ensure compliance with safety, sanitation, and OSHA standards
• Assist with onboarding and training of new team members, including standards, procedures, and service expectations
• Lead by example in professionalism, appearance, and adherence to uniform standards

Forbes Travel Guide Focus

• Uphold Cleanliness & Condition standards at all times
• Ensure attention to detail in room presentation (alignment, staging, amenities placement)
• Support a culture of anticipatory service and accountability
• Maintain strong cross-departmental communication to enhance the guest experience

Qualifications

• Minimum 2-3 years of housekeeping experience in a hotel or resort environment
• Previous supervisory experience preferred
• Strong knowledge of cleaning procedures, products, and safety standards
• Excellent attention to detail and organizational skills
• Ability to lead, motivate, and develop a diverse team
• Strong communication and problem-solving abilities
• Flexibility to work weekends, holidays, and varying shifts based on business needs

Physical Requirements

• Ability to stand, walk, bend, and lift up to 30 lbs for extended periods
• Ability to push/pull housekeeping carts and equipment
• Work in indoor and outdoor environments with varying conditions

Why Join Us

At The Inn & Club at Harbour Town, we are committed to delivering a Forbes Four-Star (and beyond) experience. As a Housekeeping Supervisor, you will play a vital role in shaping our guest experience and supporting a culture of excellence, teamwork, and continuous improvement.