Forbes-Standard Hotel Housekeeping Supervisor

null; Hilton Head Island (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

The Inn & Club Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping team, ensuring all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, presentation, and Forbes Travel Guide expectations. You will lead a team and manage tasks to deliver a luxury guest experience.

You will coach and train staff, manage inventory, partner with Front Office and Maintenance, and uphold safety protocols.

Qualifications

• Minimum 2–3 years of housekeeping experience in a hotel or resort environment.
• Previous supervisory experience preferred.
• Strong knowledge of cleaning procedures, products, and safety standards.
• Excellent attention to detail and organizational skills.
• Ability to lead, motivate, and develop a diverse team.
• Strong communication and problem-solving abilities.
• Flexibility to work weekends, holidays, and varying shifts based on business needs.

Responsibilities

• Supervise and support housekeeping team members, including Room Attendants, Housepersons, and Laundry Attendants.
• Inspect guest rooms, suites, and public areas to ensure adherence to brand standards and Forbes Travel Guide cleanliness expectations.
• Assign daily tasks and manage room assignments based on occupancy and operational needs.
• Ensure all rooms are cleaned, serviced, and released in a timely manner to meet check-in deadlines.
• Provide ongoing coaching, training, and performance feedback to team members.
• Maintain inventory of linens, amenities, and cleaning supplies; report shortages as needed.
• Partner with Front Office and Maintenance teams to address guest requests, room discrepancies, and service recovery opportunities.
• Ensure compliance with safety, sanitation, and OSHA standards.
• Assist with onboarding and training of new team members, including standards, procedures, and service expectations.
• Lead by example in professionalism, appearance, and adherence to uniform standards.
• Uphold Cleanliness & Condition standards at all times.
• Ensure attention to detail in room presentation (alignment, staging, amenities placement).
• Support a culture of anticipatory service and accountability.
• Maintain strong cross-departmental communication to enhance the guest experience.

Skills

Team leadership

Communication

Problem solving

Attention to detail

Organizational skills

Flexibility

Training & onboarding

Safety knowledge

Job description

The Inn & Club Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping team, ensuring all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, presentation, and Forbes Travel Guide expectations. You will lead a team and manage tasks to deliver a luxury guest experience.

You will coach and train staff, manage inventory, partner with Front Office and Maintenance, and uphold safety protocols.