Housekeeping Manager

Omni Hotels & Resorts; San Francisco (CA); On-site; USD 82,000 - 87,000; Full time

Job summary

Omni San Francisco Hotel is seeking a Housekeeping Manager to oversee all housekeeping functions, ensuring Omni standards and cost control measures are met. The role involves supervising staff, managing guest requests, and maintaining inventory, with emphasis on hospitality and teamwork.

You will support the Executive Housekeeper, monitor quality, and contribute to energy conservation while delivering exceptional service in a luxury hotel setting.

Qualifications

• Prior Housekeeping Supervisory Experience in Hospitality
• Must be highly motivated and can multi-task.
• Must be able to work independently.
• Must have the ability to lead, motivate and develop others.
• Ability and willingness to stand for an entire shift.
• Ability and willingness bend, stretch, reach, and push moderate to heavy weight.
• Union experience preferred.
• Bilingual English/Cantonese preferred.

Responsibilities

• Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, requests & complaints using Guest Service Skills.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Monitor Housekeeping inventories to ensure adequate levels are maintained.
• Overseeing the Housemen, ensuring that they are working appropriately with GRA's, and that they are completing all daily housemen duties/special projects.

Skills

Housekeeping supervision

Leadership

Multi-tasking

Independent work

Bilingual English/Cantonese

Job description

Omni San Francisco

Set amid the iconic charm and sweeping views of San Francisco, the Omni San Francisco Hotel offers a refined escape for both leisure and business travelers. Located in the heart of the Financial District, just moments from Union Square, the Embarcadero, and the city's most celebrated attractions, our four-star hotel seamlessly blends timeless luxury with contemporary style.

Guests can relax in beautifully appointed accommodations featuring plush comforts and elegant design, savor locally inspired cuisine at our signature restaurant, or enjoy a handcrafted cocktail in the warmth of our inviting lounge. Business travelers will appreciate our state-of-the-art meeting spaces, personalized service, and convenient access to major corporate offices and transportation hubs.

Whether you're here to explore San Francisco's renowned culinary scene, stroll through its historic neighborhoods, or host a productive business meeting in a setting of sophistication, the Omni San Francisco Hotel provides the perfect balance of comfort, service, and location.

We are equally dedicated to creating a culture of warmth, respect, and growth-where associates are empowered to deliver exceptional service, create memorable moments for our guests, and grow personally and professionally as part of a team that takes pride in genuine hospitality.

Discover a destination where classic elegance meets modern convenience - and every stay feels uniquely San Francisco.

Housekeeping Manager

Job Purpose: To assist in managing and directing of all Housekeeping functions. To participate in quality assurance for Housekeeping department and department cost control measures. To provide support to the Executive and Asst. Executive Housekeeper in all areas of the Housekeeping Operation. To ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example.

Essential Job Functions

• * Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations.
• * Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• * Maintains open and clear communication with all departments and guests to ensure consistent service.
• * Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• * Conduct the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, Dayforce and payroll cost controls
• * Monitor Housekeeping inventories to ensure adequate levels are maintained.
• * Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.
• * Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis.
• * Prepare and complete all reports needed. VIP's, Due-Out's V/D's etc.
• * Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis.
• * Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA's, and that they are completing all daily housemen duties/special projects.
• * Participates in energy conservation efforts
• * Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. Eliminates waste of supplies.
• * Other duties may be assigned.

Qualifications

• * Prior Housekeeping Supervisory Experience in Hospitality
• * Must be highly motivated and can multi-task.
• * Must be able to work independently.
• * Must have the ability to lead, motivate and develop others.
• * Ability and willingness to stand for an entire shift.
• * Ability and willingness bend, stretch, reach, and push moderate to heavy weight.
• * Union experience preferred.
• * Bilingual English/Cantonese preferred.

Salary Range $82,000- $87,000.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.