Luxury Hotel Housekeeping Director

Omni Hotels & Resorts; Boston (MA); On-site; USD 88,000 - 100,000; Full time

Job summary

Omni Parker House Hotel in Boston seeks an experienced Director of Housekeeping to lead the housekeeping and laundry teams, collaborate with other departments, and uphold exemplary cleanliness and guest service standards across all areas.

This role focuses on cost control, staff development, scheduling, and maintaining Omni’s service culture while ensuring peak operation and a flawless guest experience.

Qualifications

• 5+ years housekeeping supervisory experience in hospitality.
• Experience in luxury hotel environment required.
• 2+ years director-level housekeeping leadership experience.
• Ability to lead, motivate and develop others.
• English communication (verbal and written) required.
• Ability to stand for an entire shift.
• Ability to bend, stretch, reach and push moderate to heavy weight.

Responsibilities

• Maintain standards of cleanliness and a consistent guest experience as documented by Omni specifications.
• Resolve difficult problems with guests while maintaining guest relationships and hospitality.
• Ensure smooth, efficient operation; specify and purchase supplies; record data for the department.
• Monitor CARE program in housekeeping for preventative maintenance across the hotel.
• Motivate, train, and evaluate associates; conduct performance reviews.
• Maintain open communication with departments and guests to ensure consistent service.
• Identify ways to improve service efficiency and Omni Service Tradition participation.
• Coordinate with front office and Engineering to ensure rooms and public areas are optimal.
• Oversee scheduling, Kronos and payroll cost controls; maintain turnover targets.
• Administer uniforms, Lost and Found, and key control programs.

Skills

Leadership

Staff development

Communication

Job description

Omni Parker House Hotel in Boston seeks an experienced Director of Housekeeping to lead the housekeeping and laundry teams, collaborate with other departments, and uphold exemplary cleanliness and guest service standards across all areas.

This role focuses on cost control, staff development, scheduling, and maintaining Omni’s service culture while ensuring peak operation and a flawless guest experience.