Director of Housekeeping

Omni Hotels & Resorts; Boston (MA); On-site; USD 88,000 - 100,000; Full time

Job summary

Omni Parker House Hotel in Boston seeks an experienced Director of Housekeeping to lead the housekeeping and laundry teams, collaborate with other departments, and uphold exemplary cleanliness and guest service standards across all areas.

This role focuses on cost control, staff development, scheduling, and maintaining Omni’s service culture while ensuring peak operation and a flawless guest experience.

Qualifications

• 5+ years housekeeping supervisory experience in hospitality.
• Experience in luxury hotel environment required.
• 2+ years director-level housekeeping leadership experience.
• Ability to lead, motivate and develop others.
• English communication (verbal and written) required.
• Ability to stand for an entire shift.
• Ability to bend, stretch, reach and push moderate to heavy weight.

Responsibilities

• Maintain standards of cleanliness and a consistent guest experience as documented by Omni specifications.
• Resolve difficult problems with guests while maintaining guest relationships and hospitality.
• Ensure smooth, efficient operation; specify and purchase supplies; record data for the department.
• Monitor CARE program in housekeeping for preventative maintenance across the hotel.
• Motivate, train, and evaluate associates; conduct performance reviews.
• Maintain open communication with departments and guests to ensure consistent service.
• Identify ways to improve service efficiency and Omni Service Tradition participation.
• Coordinate with front office and Engineering to ensure rooms and public areas are optimal.
• Oversee scheduling, Kronos and payroll cost controls; maintain turnover targets.
• Administer uniforms, Lost and Found, and key control programs.

Skills

Leadership

Staff development

Communication

Job description

Omni Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel. Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished decor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

Director of Housekeeping

Overview

Omni Hotel & Resorts is seeking an experienced Director of Housekeeping to join our team. This team member will manage, direct, and coordinate all functions of the Housekeeping and Laundry departments and work in close collaboration with other departments to ensure an elevated guest experience throughout the property. As our heart of the house, the housekeeping department strives to maintain impeccable levels of cleanliness and upkeep. The Director of Housekeeping also ensures cost controls are in place, and supports a positive work environment for all associates.

Responsibilities

• Maintain standards of cleanliness and a consistent guest experience as documented in Medallia, AAA, and the ability to execute all Omni Hotels facility standards and guidelines.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Ensure a smooth, efficient, and economic operation in the Housekeeping department. To specify and purchase supplies, and record all data pertaining to the Housekeeping department.
• Effectively monitor and facilitate the housekeeping department's role in the property's preventative maintainance CARE program throughout the hotel.
• Maintain a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
• Effectively coach and counsel associates and managers as needed and complete performance evaluations.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Close coordination and communication with other internal departments.
• Maintain close interactions with front office, to ensure rooms are available for sale, and with Engineering to ensure guest room and all public areas are at peak operative levels.
• Oversees staff scheduling, Kronos and payroll cost controls.
• Maintains Housekeeping turnover to an acceptable level.
• Directly control the issuance and retrieval of associate uniforms.
• Administer the Lost and Found department ensuring all Omni Hotel standards are met or exceeded.
• Directly control the key control program for all Housekeeping associates.
• Monitor all guest requests to ensure they are met within the prescribed time limits.
• Inspect and tour all public areas several times daily.
• Inspect all VIP rooms daily.
• Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage.
• Develop master cleaning schedules and administer accordingly.
• Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption.
• To ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are in line.
• Champions the All In Omni culture.

Qualifications

• Minimum 5 years Housekeeping supervisory experience in hospitality is required.
• Previous experience in luxury hotel environment required.
• 2 years minimum of Director-level housekeepping leadership experience required.
• Must have the ability to lead, motivate and develop others.
• Ability to communicate (verbal and written) in English.
• Ability and willingness to stand for an entire shift.
• Ability and willingness bend, stretch, reach, and push moderate to heavy weight.

Salary range based on experience is $88,000 to $100,000

Equal Opportunity Statement

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.