Luxury Hotel GM | Strategic Leader for a Boston Icon

Accor; Boston (MA); On-site; USD 340,000 - 390,000; Full time

Job summary

Raffles Boston, part of the Accor family, seeks a luxury hotel General Manager to lead with vision and guest-obsessed service. You will shape strategy, manage owner relations, and drive revenue while upholding the highest standards of quality and culture.

You will mentor teams, foster innovation, and ensure exceptional guest memories in one of America's historic cities, blending local heritage with world-class hospitality.

Qualifications

• Prior experience in a luxury hotel General Manager position.
• Strong educational background with professional qualifications and a continuous learning mindset.
• Proven track record of building a strong service, and quality culture.
• Strong people skills and a track record of fostering positive, inclusive, high-performing cultures.
• Experience in managing owner relations.
• Demonstrated leadership, organizational, and interpersonal skills.
• Strategic thinker with excellent communication and presentation skills.
• Displays a strong entrepreneurial spirit.
• Creative and innovative mindset.
• Ability to collaborate and work in a fast-paced environment.
• Excellent sense of prioritization and time management.
• Professional demeanor and strategic orientation.

Responsibilities

• Lead luxury hotel operations with a focus on guest experience and service excellence.
• Engage with Owners and the Community to align business objectives with investment goals.
• Develop strategic plans and revenue growth initiatives for the property.
• Foster a culture of innovation, continuous learning, and high performance.
• Oversee renovation projects with transparent communication and stakeholder alignment.
• Set goals, communicate expectations, and drive results across all departments.
• Mentor and develop colleagues, nurturing a collaborative and inclusive environment.

Skills

Leadership

Strategic thinking

Communication skills

People management

Job description

Raffles Boston, part of the Accor family, seeks a luxury hotel General Manager to lead with vision and guest-obsessed service. You will shape strategy, manage owner relations, and drive revenue while upholding the highest standards of quality and culture.

You will mentor teams, foster innovation, and ensure exceptional guest memories in one of America's historic cities, blending local heritage with world-class hospitality.