Luxury Hotel General Manager - Visionary Leader in Back Bay

Raffles Hotels & Resorts; Boston (MA); On-site; USD 340,000 - 390,000; Full time

Job summary

Raffles Boston is seeking a visionary General Manager to lead the luxury hotel with a hands-on, entrepreneurial approach. You will develop people, drive revenue growth, and ensure adherence to brand standards while engaging with ownership and the local community.

You will shape the hotel's long-term trajectory, blending heritage with modern luxury, and inspire colleagues to exceed expectations in a dynamic, high-profile market.

Qualifications

• Prior experience in a luxury hotel General Manager position.
• Strong educational background with professional qualifications and a continuous learning mindset.
• Fluent in English.
• Proven track record of building a strong service, and quality culture.
• Strong people skills and a track record of fostering positive, inclusive, high-performing cultures.
• Experience in managing owner relations.
• Demonstrated leadership, organizational, and interpersonal skills.
• Strategic thinker with excellent communication and presentation skills.
• Displays a strong entrepreneurial spirit.
• Proven commercial capabilities.
• Creative and innovative mindset.
• Ability to collaborate and work in a fast-paced environment.
• Excellent sense of prioritization and time management.
• Professional demeanor and strategic orientation.

Responsibilities

• Lead luxury hotel General Manager in Boston with a focus on strategic direction and ownership relations.
• Drive revenue enhancements and manage hotel operations to uphold luxury standards.
• Cultivate a culture of innovation, learning, and high performance across teams.
• Oversee guest experience, service quality, and relationship management with owners.
• Monitor financial performance and align initiatives with the hotel's business plan.

Skills

Executive leadership

Owner relations

Strategic thinking

Communication skills

Entrepreneurial mindset

Budgeting/financial acumen

Job description

Raffles Boston is seeking a visionary General Manager to lead the luxury hotel with a hands-on, entrepreneurial approach. You will develop people, drive revenue growth, and ensure adherence to brand standards while engaging with ownership and the local community.

You will shape the hotel's long-term trajectory, blending heritage with modern luxury, and inspire colleagues to exceed expectations in a dynamic, high-profile market.