Luxury Hotel Gift Shop Attendant

Zachry Hotels, LLC; San Antonio (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Life

401K, Paid Leave and Bonus Program

Company-paid disability insurance

Employee assistance program

Tuition Reimbursement

And many more

Job summary

The Monarch San Antonio, Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the Hemisfair District. The Retail Attendant role delivers an exceptional shopping experience, assists guests with merchandise, processes transactions, maintains displays, and supports daily shop operations in a luxury setting.

You will greet guests, provide personalized service, and collaborate with hotel departments to ensure guest satisfaction.

Qualifications

• Excellent guest service and interpersonal communication skills.
• Ability to provide attentive, personalized service in a luxury hospitality environment.
• Strong sales skills with the ability to make appropriate product recommendations.
• Ability to learn and retain detailed product knowledge.
• Strong attention to detail and organizational skills.
• Ability to accurately process transactions and handle cash and other payment methods.
• Basic mathematical skills and ability to reconcile sales transactions.
• Ability to operate POS systems and learn retail inventory software.

Responsibilities

• Greet and assist guests in a warm, professional manner, providing personalized service and merchandise recommendations.
• Maintain knowledge of retail merchandise, pricing, promotions, and available products to assist guests and support sales.
• Process sales transactions, room charges, returns, and exchanges accurately using the point-of-sale system and established cash handling procedures.
• Maintain attractive, organized, and well-stocked merchandise displays consistent with the hotel's luxury presentation standards.
• Receive, unpack, price, and restock merchandise while assisting with inventory counts and monitoring stock levels.
• Complete daily opening and closing procedures, including register reconciliation and securing merchandise.
• Maintain cleanliness and organization of the gift shop, display areas, and storage spaces.
• Respond professionally to guest inquiries and concerns, coordinating with other hotel departments as needed.
• Follow established safety, security, and loss prevention procedures and report concerns to management.
• Support special promotions, seasonal displays, and hotel events as needed.
• Perform other duties as assigned to support hospital operations.
• Maintain reliable and consistent attendance as an essential function of the role.

Skills

Guest service

Luxury hospitality

Sales skills

Product knowledge

Cash handling

POS systems

Teamwork

Professional demeanor

Tools

POS systems

Job description

The Monarch San Antonio, Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the Hemisfair District. The Retail Attendant role delivers an exceptional shopping experience, assists guests with merchandise, processes transactions, maintains displays, and supports daily shop operations in a luxury setting.

You will greet guests, provide personalized service, and collaborate with hotel departments to ensure guest satisfaction.