In-Room Dining Concierge – Luxury Guest Experience

Zachry Hospitality; San Antonio (TX); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Life

401K, Paid Leave and Bonus Program

Short-term and long-term disability

Employee assistance program

Tuition Reimbursement

Job summary

The Monarch San Antonio, Curio Collection by Hilton, is a 200-room boutique hotel located in downtown San Antonio. The In Room Dining Server delivers refined, discreet service to guest rooms, ensuring accuracy, presentation and a memorable luxury guest experience.

Role requires professional demeanor, strong guest service, and the ability to work in a fast-paced environment across mornings, evenings, weekends and holidays. Training and growth opportunities are provided by Zachry Hotels.

Qualifications

• High School Diploma or equivalent required.
• Previous hotel or restaurant service experience preferred.
• Experience in luxury or full-service hotel environment preferred.
• Familiarity with POS systems and in room dining operations preferred.

Responsibilities

• Deliver food and beverage orders to guest rooms promptly and accurately.
• Provide polite, professional, and discreet service within guest rooms.
• Set up trays or tableside service according to established standards.
• Explain menu items and answer guest questions when appropriate.
• Coordinate with kitchen and dispatch to manage order timing.
• Operate POS systems accurately and manage guest checks.

Skills

Guest service

Communication

Time management

Discretion

Professional demeanor

Education

High School Diploma

Tools

POS systems

Job description

The Monarch San Antonio, Curio Collection by Hilton, is a 200-room boutique hotel located in downtown San Antonio. The In Room Dining Server delivers refined, discreet service to guest rooms, ensuring accuracy, presentation and a memorable luxury guest experience.

Role requires professional demeanor, strong guest service, and the ability to work in a fast-paced environment across mornings, evenings, weekends and holidays. Training and growth opportunities are provided by Zachry Hotels.