Luxury Gift Shop Associate

Zachry / The Monarch San Antonio; San Antonio (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Life

401K, Paid Leave and Bonus Program

Disability insurance

Tuition Reimbursement

Job summary

Zachry Hotels in San Antonio, TX, seeks a friendly Retail Attendant for The Monarch San Antonio. You will deliver luxury guest service, maintain attractive merchandise displays, process transactions, and support daily shop operations.

This role requires excellent communication, attention to detail, ability to stand for long periods, and flexible scheduling including weekends and events. Prior luxury retail or hospitality experience is preferred.

Qualifications

• Previous experience in retail, customer service, hospitality, or a related field.
• Experience in luxury retail or hotel gift shop operations preferred.
• Experience operating point-of-sale systems and handling cash.

Responsibilities

• Greet and assist guests with warmth, offering personalized service and product recommendations.
• Keep merchandise displays attractive, organized, and well stocked.
• Process transactions, room charges, returns, and exchanges accurately.
• Maintain knowledge of pricing, promotions, and available products.
• Assist with inventory counts and restocking as needed.
• Complete daily opening/closing procedures and reconcile cash.
• Maintain cleanliness and organization of the gift shop and storage areas.
• Respond professionally to guest inquiries and coordinate with hotel departments.
• Support promotions, seasonal displays, and hotel events as needed.
• Demonstrate integrity and maintain guest confidentiality in all transactions.

Skills

Guest service

Personalized service

Sales skills

Product knowledge

Attention to detail

Cash handling

POS systems

Inventory awareness

Teamwork

Professional appearance

Tools

POS systems

Retail inventory software

Job description

Zachry Hotels in San Antonio, TX, seeks a friendly Retail Attendant for The Monarch San Antonio. You will deliver luxury guest service, maintain attractive merchandise displays, process transactions, and support daily shop operations.

This role requires excellent communication, attention to detail, ability to stand for long periods, and flexible scheduling including weekends and events. Prior luxury retail or hospitality experience is preferred.