General Manager

Marquesa Hotel, a Noble House Hotel; Key West (FL); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Bonus potential

Health benefits

Travel discounts

Discounted employee housing

Job summary

Marquesa Hotel, a Noble House Hotel, in Key West seeks a dynamic General Manager to lead operations, guest satisfaction, and financial performance for a luxury property. The role drives revenue, staff engagement, and brand alignment while upholding exceptional service standards.

The General Manager will oversee budgeting, strategic planning, and cross-functional leadership across departments to sustain a boutique luxury experience in a competitive market.

Qualifications

• Minimum 7-10 years in senior hotel leadership roles such as General Manager, Resort Manager, Hotel Manager, or Director of Operations.
• Experience in luxury resort/hotel operations preferred.
• Strong leadership and team development abilities.
• Proven financial acumen and budget management experience.
• Excellent communication, presentation, and interpersonal skills.
• MS Office proficiency; ability to analyze and act on performance data.
• Ability to manage multiple priorities in a fast-paced hospitality environment.

Responsibilities

• Lead all operational managers to execute the property's strategic plan with a focus on guest satisfaction and financial performance.
• Champion the brand service vision and ensure alignment across the leadership team.
• Plan, organize, and participate in hotel and departmental meetings; ensure SOP compliance.
• Develop and manage budgets and revenue forecasts; implement cost controls and labor management tools.
• Recruit, hire, train, develop, and evaluate staff; address performance and discipline when needed.
• As Executive Committee member, help set financial objectives and drive revenue growth, GOP, and EBITDA.
• Maintain high guest contact; respond to issues and opportunities; uphold brand standards and property culture.

Skills

Leadership

Financial acumen

Guest satisfaction

Communication

MS Office

Problem solving

Team development

Operations management

Education

Bachelor's degree in Hospitality Management

Business Administration or related field

Job description

Guests of the Marquesa Hotel often speak of its effortless luxury and calming sense of home, which is no coincidence. Long before becoming a hotel, these buildings were luxe private homes. Every accommodation, parlor, garden and porch has offered refuge and relaxation since their founding. The Marquesa Hotel continues to welcome guests with the same sense of warmth today.

We are currently seeking a strong leader to serve as the new face of this beautiful location. As the General Manager you will be responsible for the overall leadership, strategic direction, and successful operation of the hotel. Make an impact by overseeing all aspects of hotel performance, including guest satisfaction, financial results, employee engagement, sales and revenue growth, operational excellence, and asset preservation. In this crucial role, you will serve as the property's senior leader, fostering a culture of service excellence, accountability, and teamwork while ensuring alignment with brand standards and ownership objectives.

Key Responsibilities:

• Lead all operational managers to success on daily, weekly, monthly, and annual action plans related to the property's strategic plan.
• Champion the brand’s service vision for product and service delivery and ensure alignment amongst the property Leadership team.
• Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings. Ensure compliance of brand standard operating procedures and policies.
• Develop and manage execution of all budgets and revenue forecasts.
• Develop and implement controls for expense management, such as utilizing labor management tools.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.
• As a member of the Executive Committee for the property, the General Manager is expected to help create and execute the financial objectives of the hotel.
• Drive key customer relationships through personal involvement in the sales process.
• Ensure that all operational areas have an atmosphere that is conducive to the overall guest experience.
• Be highly visible and interface with guests on a regular basis to obtain feedback on quality of product, services levels, and overall satisfaction.
• Maintain a professional and personable appearance at all times, according to hotel standards.
• All other duties as requested.

You own this if you have...

• Previous leadership experience as a General Manager at a luxury hotel/resort environment.
• Immersion in the following resort divisions highly desirable: Food & Beverage, Front Desk and/or Rooms, Spa.
• Demonstrated facilitation of organizational change management, particularly in a long-standing, independent resort or property.

The Offer

In return and in addition to offering a truly rare career opportunity, you are rewarded with a competitive compensation package to include competitive pay, bonus potential, matching 401k, health benefits, generous travel discounts, paid time off, and the opportunity to lead a team in paradise. Discounted employee housing available.

Key Performance Indicators (KPIs) Include but not limited to

• Guest Satisfaction Scores
• Employee Engagement and Retention
• RevPAR Growth
• ADR Performance
• GOP and EBITDA Performance
• Labor Cost Management

Physical Requirements:

• Push/Pull/Lift 50+ pounds.
• Endure various physical movements throughout the work areas.
• Remain in stationary and mobile positions for 8 hours throughout the work shift.
• Ability to walk and stand for extended periods throughout the property.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Equivalent combination of education and experience may be considered.

Experience

• Minimum of 7-10 years of progressive hotel leadership experience in a senior hotel leadership role such as General Manager, Resort Manager, Hotel Manager, or Director of Operations.
• Experience with resort or luxury hotel operations preferred.

Knowledge, Skills & Abilities

• Strong leadership and team development skills.
• Demonstrated financial acumen and budget management expertise.
• Proven ability to drive guest satisfaction and operational performance.
• Excellent communication, presentation, and interpersonal skills.
• Strong computer skills, including Microsoft Office.
• Strong problem-solving and decision-making capabilities.
• Ability to manage multiple priorities in a fast-paced hospitality environment.
• Create a culture where employees want to stay and grow.
• Balance owner expectations with associate experience.
• Serve as the face of the property within the community.
• Ability to respond to operational issues and emergencies outside of normal business hours.

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.