Luxury Hotel Front Desk Leader

The Camby, Autograph Collection; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

24/7 Teledoc service

Hotel discounts

Tuition reimbursement

Paid Time Off

401K Match

Job summary

The Camby, Autograph Collection in Phoenix, AZ, is seeking a Front Desk Manager to lead the front office team and deliver exceptional guest service. You will recruit, train, and coach staff, manage daily operations, and monitor performance to meet department budgets and service standards.

Qualified candidates will have prior management experience, strong communication skills, and proficiency with hotel management software.

Qualifications

• College-level reasoning, math, and language skills.
• Two years of prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline independently.
• Ability to manage according to employment laws of the jurisdiction.
• Prior cash handling experience required.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Proficiency with hotel management software and standard computer applications.
• No employee will pose a direct threat to health/safety.

Responsibilities

• Lead front office operations and ensure service standards.
• Train, recruit, and evaluate new hires to maintain a skilled team.
• Empower staff to deliver exceptional guest service within budgets.
• Prepare and manage the annual Front Office department budget.
• Oversee HR functions including recruitment, orientation, training, and performance reviews.
• Ensure compliance with applicable laws and hotel policies.

Skills

Customer service

Leadership

Communication

Budgeting

Tools

Hotel PMS

Budgeting software

Job description

The Camby, Autograph Collection in Phoenix, AZ, is seeking a Front Desk Manager to lead the front office team and deliver exceptional guest service. You will recruit, train, and coach staff, manage daily operations, and monitor performance to meet department budgets and service standards.

Qualified candidates will have prior management experience, strong communication skills, and proficiency with hotel management software.