Luxury Hotel Executive Housekeeping Lead

Southland Casino Hotel; West Memphis (AR); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Annual performance bonus

Job summary

Southland Casino Hotel in West Memphis, Arkansas is seeking an Executive Housekeeper to lead all areas of the hotel housekeeping and laundry department. You will assign work, train new hires, monitor quality, manage supplies, and ensure budget alignment while upholding AAA Four Diamond standards and green certification requirements.

The role requires a minimum of three years in department leadership, with preference for luxury hotel experience and laundry oversight.

Qualifications

• Minimum 3 years of leadership experience in housekeeping, managing a large staff and ensuring guest satisfaction.
• At least 1 year of housekeeping leadership in a luxury hotel environment preferred.
• Experience overseeing hotel or commercial laundry operations required.
• Associate’s degree or equivalent from two-year college or technical school, or equivalent experience.
• Arkansas Gaming Commission License required.

Responsibilities

• Lead and supervise the housekeeping department, including supervisors and staff, by delegating tasks, scheduling, payroll, and daily operations.
• Inspect guest rooms and public areas to ensure cleanliness, order, and established standards.
• Conduct quality audits to meet AAA Four Diamond or higher standards and implement corrective actions.

Skills

Leadership

Guest service

Training

Budgeting

Education

Associate degree or equivalent

Job description

Southland Casino Hotel in West Memphis, Arkansas is seeking an Executive Housekeeper to lead all areas of the hotel housekeeping and laundry department. You will assign work, train new hires, monitor quality, manage supplies, and ensure budget alignment while upholding AAA Four Diamond standards and green certification requirements.

The role requires a minimum of three years in department leadership, with preference for luxury hotel experience and laundry oversight.