Luxury Hotel Executive Housekeeper

Delaware North; West Memphis (AR); Presencial; USD 55.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional certif. Re

Discounts for employees and families

Descripción de la vacante

Delaware North Gaming is seeking an Executive Housekeeper for Southland Casino in West Memphis, Arkansas. You will lead the housekeeping and laundry department, supervising a team, managing schedules, and ensuring top-tier standards in a casino hotel environment.

You will drive continuous improvement in cleanliness, cost control, and guest satisfaction, while coordinating with Front Desk and Maintenance to optimize room availability and operational efficiency.

Formación

• Minimum 3 years of housekeeping department leadership experience with a large staff
• Experience leading housekeeping operations in a luxury hotel environment preferred
• Experience overseeing hotel or commercial laundry operations required
• Associate's degree or equivalent from two-year college or technical school
• Arkansas Gaming Commission License required

Responsabilidades

• Lead and supervise the housekeeping department, including supervisors and associates, by delegating assignments, maintaining schedules and payroll, and ensuring effective daily operations.
• Ensure cleanliness, orderliness, and appearance of the entire hotel by routinely inspecting guest rooms and public areas and meeting established standards.
• Lead readiness for AAA Four Diamond or higher standards by conducting audits, coaching, monitoring results, and implementing corrective actions.
• Oversee housekeeping supplies, linen, laundry operations, equipment, and vendor performance within budget expectations.
• Partner with Front Desk and Maintenance to maintain accurate room status and coordinate preventive maintenance.
• Develop and sustain housekeeping procedures and performance standards, monitoring costs, inventories, quality results, and operational metrics.
• Maintain professional guest and associate relationships and resolve guest concerns promptly while supporting green certification standards.

Conocimientos

Housekeeping leadership

Guest service

People management

Educación

Associate degree

Arkansas Gaming Commission License

Descripción del empleo

Delaware North Gaming is seeking an Executive Housekeeper for Southland Casino in West Memphis, Arkansas. You will lead the housekeeping and laundry department, supervising a team, managing schedules, and ensuring top-tier standards in a casino hotel environment.

You will drive continuous improvement in cleanliness, cost control, and guest satisfaction, while coordinating with Front Desk and Maintenance to optimize room availability and operational efficiency.