Luxury Hotel Event Manager: Client Experience & Revenue

Hyatt Hotels Corporation; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Thompson Dallas, part of Hyatt Hotels Corporation, is seeking an Event Planning Manager to manage incentive programs, plan and coordinate high-profile events, and supervise client relationships from contract through post-event follow-up.

You will partner with banquet, culinary, AV and reservations teams, review contracts, forecast revenue, upsell services, and ensure flawless execution across meeting spaces and F&B.

Qualifications

• 1-3 years of hotel event planning or event sales experience (Event Management trainee program or equivalent preferred).
• Strong knowledge of hotel operations and event systems such as Envision Sales, Group Bill, Opera, Reserve, Sertifi, Social Tables.
• Highly detail-oriented with strong organizational, time management, and multi-tasking abilities.
• Refined verbal and written communication skills; professional presence and confidence required.
• Strong contract negotiation and interpretation skills.
• Proven ability to perform well under pressure in a fast-paced luxury environment.
• Creative problem solver with strong leadership skills that inspire collaboration and excellence.
• Knowledge of room configurations, meeting setups, and F&B menu creation to meet event needs.

Responsibilities

• Serve as the point of contact for groups and local event clients before, during, and after events to ensure exceptional service and communication.
• Review contracts, coordinate event logistics, and oversee group room blocks, catering, audiovisual, and billing details.
• Anticipate client needs, resolve issues quickly, and provide creative solutions to enhance the guest experience.
• Partner with hotel teams—including Banquets, Culinary, Housekeeping, Reservations, and AV—to deliver seamless execution.
• Maintain accurate forecasts, event documentation, and revenue integrity across meeting space, guestrooms, and F&B.
• Upsell products, services, and enhancements to maximize revenue per attendee.
• Manage existing accounts while proactively soliciting re‑bookings and future business opportunities.
• Conduct site inspections, attend pre-con meetings, and ensure meeting spaces are prepared to client specifications.
• Build strong vendor and planner relationships to support successful event delivery.
• All other duties as assigned by leadership

Skills

Event planning

Event sales

Attention to detail

Verbal communication

Written communication

Negotiation

Leadership

Tools

Envision Sales

Group Bill

Opera

Reserve

Sertifi

Social Tables

Job description

Thompson Dallas, part of Hyatt Hotels Corporation, is seeking an Event Planning Manager to manage incentive programs, plan and coordinate high-profile events, and supervise client relationships from contract through post-event follow-up.

You will partner with banquet, culinary, AV and reservations teams, review contracts, forecast revenue, upsell services, and ensure flawless execution across meeting spaces and F&B.