Event Planning Manager

Hyatt Hotels Corporation; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Thompson Dallas, located in The National - Downtown Dallas, seeks an events professional to manage groups, block blocks, and coordinate catering, AV, and billing details. You will review contracts, plan logistics, and ensure flawless execution with hotel teams across Banquets, Culinary, Housekeeping, Reservations, and AV.

Role requires strong communication, detail orientation, and a flair for revenue-friendly upselling.

Qualifications

• 1-3 years of hotel event planning or event sales experience (Event Management trainee program or equivalent preferred).
• Strong knowledge of hotel operations and event systems such as Envision Sales, Group Bill, Opera, Reserve, Sertifi, Social Tables.
• Highly detail-oriented with strong organizational, time management, and multi-tasking abilities.
• Refined verbal and written communication skills; professional presence and confidence required.
• Strong contract negotiation and interpretation skills.
• Proven ability to perform well under pressure in a fast-paced luxury environment.
• Creative problem solver with strong leadership skills that inspire collaboration and excellence.
• Knowledge of room configurations, meeting setups, and F&B menu creation to meet event needs.

Responsibilities

• Serve as the point of contact for groups and local event clients before, during, and after events to ensure exceptional service and communication.
• Review contracts, coordinate event logistics, and oversee group room blocks, catering, audiovisual, and billing details.
• Anticipate client needs, resolve issues quickly, and provide creative solutions to enhance the guest experience.
• Partner with hotel teams-including Banquets, Culinary, Housekeeping, Reservations, and AV-to deliver seamless execution.
• Maintain accurate forecasts, event documentation, and revenue integrity across meeting space, guestrooms, and F&B.
• Upsell products, services, and enhancements to maximize revenue per attendee.
• Manage existing accounts while proactively soliciting re-bookings and future business opportunities.
• Conduct site inspections, attend pre-con meetings, and ensure meeting spaces are prepared to client specifications.
• Build strong vendor and planner relationships to support successful event delivery.
• All other duties as assigned by leadership

Skills

Event planning

Event sales

Contract negotiation

Client service

Communication

Organization

Tools

Envision Sales

Group Bill

Opera

Reserve

Sertifi

Social Tables

Job description

Summary

Thompson Dallas, located in The National - Downtown Dallas' premier luxury destination - brings together world-class design, culinary excellence, and personalized hospitality. Recognized on Conde Nast Traveler's 2021 Hot List, our 51-story tower features 219 guestrooms (including 52 suites), three signature dining concepts, a boutique spa, and a two-acre 9th-floor pool deck with sweeping skyline views. With over 16,000 square feet of event space, including the stunning National Ballroom, Thompson Dallas is where unforgettable experiences are crafted.

• Serve as the point of contact for groups and local event clients before, during, and after events to ensure exceptional service and communication.
• Review contracts, coordinate event logistics, and oversee group room blocks, catering, audiovisual, and billing details.
• Anticipate client needs, resolve issues quickly, and provide creative solutions to enhance the guest experience.
• Partner with hotel teams-including Banquets, Culinary, Housekeeping, Reservations, and AV-to deliver seamless execution.
• Maintain accurate forecasts, event documentation, and revenue integrity across meeting space, guestrooms, and F&B.
• Upsell products, services, and enhancements to maximize revenue per attendee.
• Manage existing accounts while proactively soliciting re-bookings and future business opportunities.
• Conduct site inspections, attend pre-con meetings, and ensure meeting spaces are prepared to client specifications.
• Build strong vendor and planner relationships to support successful event delivery.
• All other duties as assigned by leadership

Qualifications

• 1-3 years of hotel event planning or event sales experience (Event Management trainee program or equivalent preferred).
• Strong knowledge of hotel operations and event systems such as Envision Sales, Group Bill, Opera, Reserve, Sertifi, Social Tables.
• Highly detail-oriented with strong organizational, time management, and multi-tasking abilities.
• Refined verbal and written communication skills; professional presence and confidence required.
• Strong contract negotiation and interpretation skills.
• Proven ability to perform well under pressure in a fast-paced luxury environment.
• Creative problem solver with strong leadership skills that inspire collaboration and excellence.
• Knowledge of room configurations, meeting setups, and F&B menu creation to meet event needs.