Director of Luxury Event Services

Hyatt Hotels Corporation; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Free room nights for employee

Discounted hotel rates for friends &/F

Medical, dental, vision insurance

Retirement plan with 401(k)

Paid holidays and PTO

Relocation assistance

Job summary

Thompson Dallas, part of Hyatt Hotels Corporation, seeks a Director of Event Services to lead daily operations of the Event Services department, ensuring seamless meetings, conferences, weddings, and events with exemplary guest experiences.

You will collaborate with Event Planning, Culinary, Stewarding, Restaurants and Bars, Engineering, and Housekeeping to optimize service standards, labor, and financial performance while developing staff and delivering memorable guest experiences.

Qualifications

• Previous leadership experience in hotel event services, banquet operations, or a related function within a full-service hotel.
• Experience in a luxury, boutique, or lifestyle hotel preferred.
• Previous experience as a Banquet Director, Director of Event Services, or similar leadership role preferred.
• Strong understanding of banquet service, event setup, beverage operations, and event execution.

Responsibilities

• Lead the setup, service, breakdown, and follow-up for all meetings and events.
• Review Banquet Event Orders to ensure accurate communication and execution of event details.
• Coordinate timelines, menus, beverage service, décor, equipment, and staffing with Event Planning and hotel departments.
• Conduct regular walkthroughs of event spaces, storage areas, and operational areas to ensure readiness, cleanliness, and compliance with Thompson Dallas and Hyatt standards.
• Support exceptional guest and meeting planner satisfaction scores.
• Develop creative ideas for event décor, special events, holiday functions, and other memorable guest experiences.

Skills

Leadership experience

Luxury hotel operations

Banquet service knowledge

Event planning coordination

Team coaching & development

Guest experience mindset

Communication and time management

Job description

Thompson Dallas, part of Hyatt Hotels Corporation, seeks a Director of Event Services to lead daily operations of the Event Services department, ensuring seamless meetings, conferences, weddings, and events with exemplary guest experiences.

You will collaborate with Event Planning, Culinary, Stewarding, Restaurants and Bars, Engineering, and Housekeeping to optimize service standards, labor, and financial performance while developing staff and delivering memorable guest experiences.