Luxury Hotel Concierge & Guest Services Attendant

Chateau Marmont; Los Angeles (CA); Presencial; USD 26 000 - 35 000; Tempo integral

Resumo da oferta

Chateau Marmont is seeking a professional Concierge to deliver world-class guest service in a luxury setting on Sunset Boulevard, West Hollywood. The role requires welcoming guests, guiding them through hotel facilities, and coordinating services to enhance their stay.

Responsibilities include upselling, assisting with transportation and tickets, and maintaining exceptional standards in a discretely elegant environment. Prior guest-service experience and flexibility with shifts are essential.

Qualificações

• 2+ year similar customer service experience.
• Attention to detail and organizational skills
• Ability to multitask.
• General knowledge of area and city happenings.
• Flexible to work schedules.

Responsabilidades

• Uphold Coyle, Forbes and all Service Standards.
• Reports to work as scheduled, in uniform, well groomed, and ready to be in position.
• Maintains professional relationships with all guests and coworkers.
• Follows checklists and standard operating procedures.
• Maintains a safe, clean, organized, and stocked work area.
• Welcome guests in a warm and comfortable manner.
• Refer to guests by name.
• Inform guests about Hotel facilities and functions as well as give directions about the area.
• Maintain a positive attitude to guest requirements – Attentiveness to service, responding positively to guest’s needs, never making the guest do work.
• Has extensive knowledge of the various room types and rates.
• Has extensive knowledge of the upselling program.
• Greeting guests and checking them into the Hotel.
• Establishing and maintaining guest credit.
• Communicating with guests efficiently and in a courteous manner.
• Team player.
• Presenting any messages or packages.
• Checking guests out of the Hotel.
• Offering bell attendant assistance and luggage storage facilities, offering to have the guest’s car brought to the door. Offering assistance in arranging transportation.
• Offering to make future reservations.
• Perform all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
• Knowledge and established relationship of the surrounding area and its restaurants, clubs, shops, etc.
• Perform Guest List duties as required.
• Participate in Daily Shift briefings.
• Petty cash procedure.
• Able to provide information about Hotel services and standard amenities.
• Delegate bell for guest luggage, faxes and mail to be delivered.
• Other tasks as assigned.

Conhecimentos

Customer service

Attention to detail

Multitasking

Guest relations

Descrição da oferta de emprego

Chateau Marmont is seeking a professional Concierge to deliver world-class guest service in a luxury setting on Sunset Boulevard, West Hollywood. The role requires welcoming guests, guiding them through hotel facilities, and coordinating services to enhance their stay.

Responsibilities include upselling, assisting with transportation and tickets, and maintaining exceptional standards in a discretely elegant environment. Prior guest-service experience and flexibility with shifts are essential.