Hotel Guest Concierge (not doorman)

Loews Hotels & Co; City of Rochester (NY); Vor Ort; USD 64.000 - 80.000; Vollzeit

Benefits dieser Stelle

Health & wellness benefits

401(k) & company match

Paid time off

Tuition Reimbursement

Complimentary meals in Team Member Caf

Team Member Hotel Rates

Zusammenfassung

Loews Regency New York Hotel on Park Avenue seeks a warm, engaging Concierge to be the heartbeat of our guest experience, delivering personalized service, anticipating needs, and creating unforgettable moments.

You will combine deep knowledge of the property and destination with a proactive, solution-oriented approach that turns ordinary stays into extraordinary experiences, collaborating across departments to consistently exceed guest expectations.

Qualifikationen

• High School Diploma or relevant work experience required.
• Minimum of two (2) year guest service experience in hotel hospitality preferred.
• Certification for Concierge Professional preferred.

Aufgaben

• Greet guests warmly and professionally, setting the tone for an exceptional stay.
• Provide detailed information about hotel amenities, services, and local attractions.
• Make dining, theater, tour, travel, and other arrangements tailored to guest preferences.
• Assist with transportation, childcare, and other special requests.
• Research and provide timely, personalized recommendations to enhance the guest experience.
• Maintain the Concierge desk and lobby area to ensure a welcoming environment.
• Build and maintain resources and contacts to offer up-to-date information on local events and activities.
• Answer guest inquiries and communications in accordance with Loews Hotels standards.
• Conduct hotel tours, showcasing property history and features.

Kenntnisse

Hospitality Enthusiast

Proactive Problem Solver

Clear Communicator

Detail-Oriented Multitasker

Adaptable Team Player

Ausbildung

High School Diploma or relevant work experience

Tools

Opera System

Jobbeschreibung

Loews Regency New York Hotel offers careers in a luxury Park Avenue setting on the Upper East Side. Team members support iconic Art Deco style, personalized service and a refined guest experience shaped by more than 60 years of hospitality expertise.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement, Paid Personal DaysTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceComplimentary meals in Team Member Café while workingTeam Member Hotel Rates, other discounts, perks and moreBenefits are subject to eligibility and may vary by positionWhat We're Looking For:A warm and engaging Concierge who will be the heartbeat of our guest experience-delivering personalized service, anticipating needs, and creating unforgettable moments. You'll be the trusted resource for everything from local recommendations to special arrangements, ensuring every guest feels valued and cared for. In this role, you'll combine deep knowledge of our property and destination with a proactive, solution-oriented approach that turns ordinary stays into extraordinary experiences.Who You Are:Hospitality Enthusiast: You thrive on creating memorable experiences and take pride in exceeding guest expectationsProactive Problem Solver: You anticipate needs before they arise and respond quickly with thoughtful solutionsClear Communicator: Your verbal and written communication skills make interactions seamless and professionalDetail-Oriented Multitasker: You manage multiple requests with grace and precision, ensuring nothing is overlookedAdaptable Team Player: You embrace change and work collaboratively across departments to deliver exceptional serviceVeterans and military spouses are encouraged to applyWhat You'll Do:Greet guests warmly and professionally, setting the tone for an exceptional stayProvide detailed information about hotel amenities, services, and local attractionsMake dining, theater, tour, travel, and other arrangements tailored to guest preferencesAssist with transportation, childcare, and other special requestsResearch and provide timely, personalized recommendations to enhance the guest experienceMaintain the Concierge desk and lobby area to ensure a welcoming environmentBuild and maintain resources and contacts to offer up-to-date information on local events and activitiesAnswer guest inquiries and communications in accordance with Loews Hotels standardsConduct hotel tours, showcasing property history and featuresRegular attendance in conformance with standardsMay be required to work varying schedules to reflect business needsRequired to attend all mandatory training sessions and meetingsPerform other duties as assignedYour Qualifications Include:High School Diploma or relevant work experience requiredMinimum of two (2) year guest service experience in hotel hospitality preferredExperience with previous Property Management System, preferred Opera SystemCertification for Concierge Professional preferred.Ability to stand and walk for long periods of time requiredWage range for this position, based on experience, is $30.70 to $38.37.Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse work culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you would like to request a reasonable accommodation to submit an application or participate in the hiring process please contact our Human Resources team.