Premium Hotel Concierge: Craft Unforgettable Stays

Loews Hotels & Co; New York (NY); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Tuition reimbursement

Pet insurance

Meal benefits

Hotel discounts

Job summary

Loews Regency New York Hotel on Park Avenue invites a warm, engaging Concierge to become the heartbeat of guest experiences. You will deliver personalized service, anticipate needs, and arrange dining, entertainment, transport, and local activities to create memorable stays.

Ideal candidates have 2+ years in guest services, familiarity with hotel PMS (Opera preferred), and a professional Concierge certification.

Qualifications

• High School Diploma or relevant work experience required
• Minimum of two (2) year guest service experience in hotel hospitality preferred
• Experience with previous Property Management System, preferred Opera System
• Certification for Concierge Professional preferred.
• Ability to stand and walk for long periods of time required

Responsibilities

• Greet guests warmly and professionally, setting the tone for an exceptional stay
• Provide detailed information about hotel amenities, services, and local attractions
• Make dining, theater, tour, travel, and other arrangements tailored to guest preferences
• Assist with transportation, childcare, and other special requests
• Research and provide timely, personalized recommendations to enhance the guest experience
• Maintain the Concierge desk and lobby area to ensure a welcoming environment
• Build and maintain resources and contacts to offer up-to-date information on local events and activities
• Answer guest inquiries and communications in accordance with Loews Hotels standards
• Conduct hotel tours, showcasing property history and features
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Skills

Guest service

Hospitality

Communication

Multitasking

Teamwork

Adaptability

Education

High School Diploma

Tools

Opera System

Job description

Loews Regency New York Hotel on Park Avenue invites a warm, engaging Concierge to become the heartbeat of guest experiences. You will deliver personalized service, anticipate needs, and arrange dining, entertainment, transport, and local activities to create memorable stays.

Ideal candidates have 2+ years in guest services, familiarity with hotel PMS (Opera preferred), and a professional Concierge certification.