Luxury Hotel Communications & Reservations Specialist

fourseasons; Beverly Hills (CA); On-site; USD 81,951,000 - 102,438,000; Full time

Benefits offered by this job

Robust benefit plan

Global career potential

Diverse and challenging work

Job summary

Four Seasons Beverly Hills is seeking a Hotel Communications Agent to enhance guest experiences by providing expert knowledge and service. The CORE Manager oversees the role; work authorization for Beverly Hills is required.

The position supports In-Room Dining, Housekeeping, and Engineering with professional, guest-centered communication. Hourly rates vary by contract phase, with an opportunity to grow in a luxury hospitality environment.

Qualifications

• 1–2 years experience in Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service role or related hotel operation.
• Exceptional communication skills and command of English.
• Flexible schedule with ability to work different shifts, including weekends and holidays.

Responsibilities

• Answer and direct phone calls, radio requests, HotSos requests, make reservations, in-room dining orders, telephone requests, and faxes efficiently and courteously.
• Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments.
• Support and assist the Front Desk team and comply with standard procedures.

Skills

Telephone etiquette

Customer service

English proficiency

Hospitality

Tools

HotSos

Opera

Micros

Book4time

Rex

Job description

Four Seasons Beverly Hills is seeking a Hotel Communications Agent to enhance guest experiences by providing expert knowledge and service. The CORE Manager oversees the role; work authorization for Beverly Hills is required.

The position supports In-Room Dining, Housekeeping, and Engineering with professional, guest-centered communication. Hourly rates vary by contract phase, with an opportunity to grow in a luxury hospitality environment.