Luxury Hospitality Learning & Development Manager

DC Global Talent Inc.; Virginia (MN); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading hospitality company is seeking a Learning & Development Manager to create, deliver, and evaluate training initiatives. You will enhance skills and performance of team members, ensuring alignment with luxury service standards and organizational goals. Ideal candidates should have 3–5 years in learning & development and a strong knowledge of hospitality service standards. Role requires excellent communication and innovative training design skills.

Qualifications

• 3–5 years of experience in learning & development or hospitality leadership.
• Strong knowledge of luxury hospitality service standards.
• Ability to design innovative training solutions for diverse learning styles.

Responsibilities

• Develop and manage a comprehensive training strategy for the organization.
• Conduct training needs analyses using various data sources.
• Design, facilitate, and evaluate engaging training programs.
• Oversee the Train-the-Trainer program for department trainers.
• Monitor program effectiveness through KPIs and feedback.

Skills

Facilitation skills

Presentation skills

Communication skills

Organizational abilities

Analytical skills

Project management

Education

Bachelor’s degree in Hospitality or related field

Master's degree preferred

Tools

Microsoft Office Suite

Learning Management Systems (LMS)

Job description

A leading hospitality company is seeking a Learning & Development Manager to create, deliver, and evaluate training initiatives. You will enhance skills and performance of team members, ensuring alignment with luxury service standards and organizational goals. Ideal candidates should have 3–5 years in learning & development and a strong knowledge of hospitality service standards. Role requires excellent communication and innovative training design skills.