Learning and Development Manager

Crockett Hotel; Nashville (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible PTO

Comprehensive medical coverage

401(k)

Student loan repayment support

Parental leave

Job summary

Crockett Hotel is looking for a Learning and Development Manager to lead training efforts that enhance service and leadership capabilities among team members. This role will involve designing training programs and ensuring compliance with brand standards.

The ideal candidate will have over 3 years of relevant experience, strong facilitation skills, and the ability to engage diverse audiences. This position offers a comprehensive benefits package including flexible PTO and medical coverage.

Qualifications

• 3–5+ years of experience in learning & development, training, or People + Culture.
• Experience delivering compliance, operational, and leadership training.
• Experience with Forbes Travel Guide Service Training preferred.

Responsibilities

• Design and facilitate engaging training programs including onboarding and service culture.
• Track and manage all required licenses and certifications.
• Maintain accurate training records and audit readiness.

Skills

Facilitation skills

Interpersonal skills

Strong communication skills

Attention to detail

Tools

LMS platforms

Job description

Learning and Development Manager

Location: The Joseph, Nashville, TN, US

A strategic and hands‑on leader responsible for shaping the growth, performance, and culture of our team. This role partners closely with People + Culture and operational leaders to design and deliver impactful training that elevates service standards, strengthens leadership capability, and ensures compliance. You will be instrumental in shaping the individuals who define our guest experience.

Requested Tasks

• Partner with People + Culture leaders to prepare and deliver training across regulatory topics, hospitality education, leadership development, and brand standards.
• Design and facilitate engaging training programs including onboarding, service culture, compliance, and leadership development.
• Conduct guided trainings in collaboration with the Director of People and Culture and department leaders.
• Deliver department‑specific training sessions using engaging methods such as role play, classroom learning, interactive refreshers, and other creative approaches.
• Ensure all training reflects an elevated, personalized luxury service experience.
• Partner with the Director of People and Culture and department leaders to identify high‑potential talent and support internal career growth pathways.
• Facilitate leadership development programs focused on coaching, communication, and accountability.
• Provide ongoing coaching and feedback to leaders across the property.
• Track and manage all required licenses and certifications for hotel associates.
• Ensure compliance with regulatory training requirements and Marriott International brand standards.
• Maintain accurate training records and audit readiness at all times.
• Manage learning platforms and track training completion and effectiveness.
• Analyze training data to continuously improve program impact.
• Maintain training materials, documentation, and compliance records.
• 3–5+ years of experience in learning & development, training, or People + Culture within hospitality or a luxury service environment.
• Strong facilitation skills with the ability to engage diverse audiences.
• Experience delivering compliance, operational, and leadership training.
• Experience with Forbes Travel Guide Service Training preferred.
• Excellent interpersonal, coaching, and communication skills.
• Highly organized with strong attention to detail and follow‑through.
• Experience with LMS platforms and training systems preferred.
• Ability to stand, walk, and move throughout the property for extended periods.
• Ability to conduct in‑person training sessions and engage with team members across various departments.
• Ability to lift and carry training materials or equipment up to 25 pounds, with or without accommodation.
• Ability to use a computer and standard office equipment.

Benefits

Eligible team members have access to flexible PTO and PTO exchange, comprehensive medical, dental, and vision coverage, parental leave, pet insurance, company‑matched dependent care and 401(k), student loan repayment support, and a thoughtful range of additional benefits.

Equal Employment Opportunity

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.